Streamlined communication between fifteen kitchen staff members and six servers for improved order accuracy and timeliness.
Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
Assisted in training ten new hires, resulting in a more efficient workforce and reduced turnover.
Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
Trained servers on order management, food service quality and how to build rapport with guests.
Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
Program Aide
Longhorn Council
02.2023 - 09.2023
Collaborated with a team of ten fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
Assisted in the coordination of events and activities, fostering an engaging atmosphere for all participants.
Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
Maintained accurate records of participant attendance and progress at seven community centers.
Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
Monitored thirty participants activities throughout day for safety per community center.
Assisted with maintenance of educational materials, books and toys for classroom.
Server
JD's Hamburgers
10.2022 - 03.2023
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Set positive tone for entire dining experience as first point of contact for incoming guests.