Gabriel Smith
Crosby,MN
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management.
Overview
9
9
years of professional experience
Work History
CRM Developer
Crow Wing County
Brainerd, MN
01.2022 - Current
- Develop applications while being responsible for all phases of the development lifecycle in CRM
- Manage CRM applications using a streamlined process
- Implement, configure, and support the MS Dynamics CRM for various departments
- Manage budget and project planning to allocate necessary resources
- Receive CRM cases and ensure that they are resolved effectively and efficiently
- Advise and train staff from various departments on new CRM platforms and ensure smooth transition.
Credit Analyst
Neighborhood National Bank
Brainerd, MN
08.2020 - 07.2021
- Prepared loan committee credit presentations and annual financial reviews
- Analyzed and evaluated financial performance, loan collateral, payment history, and perform risk rating assessment
- Identified areas of risk and gathered additional information for critical decision making
- Communicated with loan officers to formulate and track progress of action plans.
Manager
The Nelson Companies
Deerwood, MN
05.2015 - 08.2018
- Managed accounts and employees to ensure customer satisfaction and employee productivity
- Coached, mentored and trained team members in order to improve their job performance.
- Gained skills of self-motivation and self-starter
- Created invoices for clients and calculated the cost of services
- Developed and maintained team motivation and work quality.
Marketing Consultant
Dental Marketing Agency
Minneapolis/St Paul, MN
08.2017 - 05.2018
- Managed social media accounts for small dental offices
- Gained experience in developing overall internet and social media presence
- Consulted on website design and lay out to improve conversion rate and functionality
- Determined the best copy for email campaigns.
Marketing and Sales Account Manager
Benedict’s Brittle
Atchison, KS
08.2015 - 05.2016
- Updated and maintained website and social media accounts
- Collaborated with other team members to redesign the company logo
- Sought out new vendors and determined key locations for distribution
- Coordinated with current venders to determine their needs and order quantities.
Education
Bachelor of Arts in Business Administration -
University of St. Thomas
Saint Paul, MN05.2020
Skills
- Research and Analysis
- Strategic Planning
- Project Management
- Complex Problem-Solving
- Team Leadership
- Decision-Making
- Public Speaking
- Customer Service
- Written and Verbal Communication
- Application Design and Development
- Microsoft Dynamics 365
References
References available upon request.
Timeline
CRM Developer
Crow Wing County
01.2022 - Current
Credit Analyst
Neighborhood National Bank
08.2020 - 07.2021
Marketing Consultant
Dental Marketing Agency
08.2017 - 05.2018
Marketing and Sales Account Manager
Benedict’s Brittle
08.2015 - 05.2016
Manager
The Nelson Companies
05.2015 - 08.2018
Bachelor of Arts in Business Administration -
University of St. Thomas
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