Gabriel Smith
San Bernardino,CA
Summary
Dedicated and adaptable individual with a background in guest services and safety. Skilled in maintaining cleanliness, training staff, and enhancing guest satisfaction. Prepared to contribute to operational improvements and deliver exceptional service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Yaamava Resort in Consino
Rialto, CA
02.2024 - Current
- Provided exceptional customer service by accurately taking and delivering food and beverage orders.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in training new staff on operational procedures and service standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of menu items.
- Resolved guest concerns promptly, ensuring satisfaction and repeat business.
- Participated in team meetings to discuss service improvements and operational strategies.
- Implemented efficient workflows to streamline order processing during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
Security Officer
Allied Universal Security Services
San Bernardino, CA
09.2021 - 06.2023
- Monitored premises to ensure safety and security protocols were followed consistently.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to alarms and emergency situations, maintaining calm under pressure.
- Prepared detailed incident reports, documenting findings for review by management.
- Trained new security personnel on operational procedures and safety practices.
- Assisted in developing training materials aimed at improving team performance and compliance standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Housekeeper
Acrobat Outsourcing
San Bernardino, CA
11.2018 - 02.2019
- Maintained cleanliness and organization of assigned areas, ensuring high standards of hygiene.
- Operated cleaning equipment efficiently to achieve optimal results in various environments.
- Collaborated with team members to streamline cleaning processes and improve workflow efficiency.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Adapted quickly to changing priorities while maintaining consistent quality in service delivery.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Medical Assistant
Student
San Bernardino, CA
04.2016 - 09.2016
- Assisted in patient intake and documentation, ensuring accurate record-keeping and compliance with medical protocols.
- Conducted routine patient assessments, monitoring vital signs to support healthcare providers in treatment decisions.
- Managed appointment scheduling and follow-up communications to enhance patient satisfaction and retention.
- Educated patients on treatment plans and health maintenance strategies, fostering better understanding of their conditions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
CNA Student
Watermelon Nurseing Home
San Bernardino, CA
09.2011 - 02.2013
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Educated residents on health management and wellness practices.
- Implemented infection control measures, enhancing overall resident safety.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
Education
Medical Assistant - Nursing
Concorde Career College
San Bernardino, CA09-2016
Nursing Assisant - Nursing Education
The Red Cross
San Bernardino, CA05-2011
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Phone orders
- Buffet maintenance
- Staff leadership
- Portion control
- Teamwork and collaboration
- Attention to detail
- Time management
- Safe food handling
- Multitasking
- Flexible schedule
- Cash register operation
- Clear communication
- Multitasking Abilities
- Cleaning
- Customer relations
- POS system operation
- Kitchen communication
- Payment processing
- Decision-making
- Team building
- Menu memorization
- Relationship building
- Active listening
- Team leadership
- Excellent communication
- Quality control
- Cafeteria equipment operations
- Cleaning and sanitizing
Certification
- food hander
- RBS
Timeline
Food and Beverage Attendant
Yaamava Resort in Consino
02.2024 - Current
Security Officer
Allied Universal Security Services
09.2021 - 06.2023
Housekeeper
Acrobat Outsourcing
11.2018 - 02.2019
Medical Assistant
Student
04.2016 - 09.2016
CNA Student
Watermelon Nurseing Home
09.2011 - 02.2013
Medical Assistant - Nursing
Concorde Career College
Nursing Assisant - Nursing Education
The Red Cross