Gabriel Soto
Bentonville,AR
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Specialized Real Estate Group
09.2011 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Administered operations to handle the needs of 355 units at Town Branch Apartments.
- Maintained operational facilities by implementing preventive maintenance, scheduling major repairs, and capital improvement projects.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed and implemented marketing strategies to increase occupancy rates.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager
Specialized Real Estate Group
05.2019 - 04.2023
- Managed Brick Avenue Lofts from the opening lease up phase to full stabilization.
- Administered operations to handle the needs of 311 units across 2 properties.
- Hired staff, trained and oversaw office and maintenance personal.
Property Manager
Specialized Real Estate Group
09.2011 - 04.2019
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Administered operations to handle the needs of more than 255 units across 9 properties and 10 commercial units.
Produce Associate
Walmart
02.2011 - 09.2011
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Completed prep work on pre-packaged vegetables and fruits.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ordered produce for following day based on projected needs.
Cashier Team Lead
Kohl's
09.2009 - 01.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Science - Business Management
NorthWest Arkansas Community College
Bentonville, AR05.2024
Skills
- Property Management
- Exceptional oral and written communication skills
- Administrative Leadership
- Personnel Management
- Business Administration
- Staff Management
- Financial budgeting and reporting
- Budget Preparation
- Operations Management
- Customer Relations
Certification
- Certified Apartment Manager, National Apartment Association - December 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Specialized Real Estate Group
05.2019 - 04.2023
Property Manager
Specialized Real Estate Group
09.2011 - Current
Property Manager
Specialized Real Estate Group
09.2011 - 04.2019
Produce Associate
Walmart
02.2011 - 09.2011
Cashier Team Lead
Kohl's
09.2009 - 01.2011
Associate of Science - Business Management
NorthWest Arkansas Community College
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