Gabriel Soto
Newark ,NJ
Summary
Professional with entry-level experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities needed to complete this program.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Bowlero
03.2023 - Current
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Computed balances, totals or commissions to support accounting team.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Reduced process lags and trained team members on best practices and protocols.
- Oversaw implementation of procedures, goals and objectives within operations.
- Monitored marketing and advertising campaigns to verify maximum efficiency and cost savings to budget.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Built strong operational teams to meet process and production demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Supervisor
Bowlero
12.2022 - 03.2023
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Computed balances, totals or commissions to support accounting team.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Reduced process lags and trained team members on best practices and protocols.
- Oversaw implementation of procedures, goals and objectives within operations.
- Monitored marketing and advertising campaigns to verify maximum efficiency and cost savings to budget.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Built strong operational teams to meet process and production demands.
Shift Leader
Bowlero
12.2021 - 11.2022
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Supervised and led employees to maintain productivity and customer service levels.
- Assessed reports and adjusted workflows to realign with targets.
- Educated customers about offerings, promotions and pricing to boost sales.
- Interview and hire possible candidates for different positions
- Oversee any booked events
- Pitch sales opportunity for customers regarding their events
- Pitch different sale opportunities for events to purchase during their reservation.
Counter Attendant
Bowlero
09.2018 - 12.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Offered information regarding sale promotions and new products.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Bachelor of Arts - Criminal Justice
Kean University
05.2023
Skills
- Microsoft Office
- Verbal and Written Communication
- Data review
- Complex Problem Solving
- Critical Thinking
- Relationship Building
- Network connectivity
- Incident reporting
- Database Searching
- Detailed report writing
- Application support
Certification
- ISC2 Cybersecurity Course
(International Information System Security) : 11/2023
Timeline
Operations Manager
Bowlero
03.2023 - Current
Operations Supervisor
Bowlero
12.2022 - 03.2023
Shift Leader
Bowlero
12.2021 - 11.2022
Counter Attendant
Bowlero
09.2018 - 12.2021
Bachelor of Arts - Criminal Justice
Kean University
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