Gabriel Stephens
North Bend
Summary
Dynamic General Manager with a proven track record at Bayshore Station, excelling in operations management and team building. Enhanced customer satisfaction through proactive communication and implemented strategies that boosted profitability. Skilled in training and coaching, fostering a motivated workforce while effectively managing budgets and vendor relations.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
26
26
years of professional experience
Work History
General Manager
Bayshore Station
02.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
General Manager
The Portside Restaurant
05.2018 - 02.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
Red Robin
10.2008 - 05.2018
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
General Manager
Pacific Coast Restaurants
10.1998 - 10.2008
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Education
No Degree - Christian Ministry
NBC
Boulder, CO05-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
Timeline
General Manager
Bayshore Station
02.2021 - Current
General Manager
The Portside Restaurant
05.2018 - 02.2021
General Manager
Red Robin
10.2008 - 05.2018
General Manager
Pacific Coast Restaurants
10.1998 - 10.2008
No Degree - Christian Ministry
NBC
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