Summary
Overview
Work History
Education
Skills
Cover Letter
References
Timeline
Generic

Gabriel Stovall

Manor,TX

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

21
21
years of professional experience

Work History

Professional Chauffeur/Tourist Guide

Scoopyoo/LYFT/UBER
Austin, TX
03.2015 - Current
  • Implemented marketing and other strategic plans to generate new business.
  • Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
  • Applied mathematical skills to determine fares and change.
  • Maintained cleanliness of vehicles to ensure customer satisfaction.
  • Assisted with loading and unloading luggage for clients.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Greeted customers in a friendly and professional manner.
  • Achieved consistently high customer scores due to exceptional service.
  • Arranged to pick up customers or groups.
  • Adhered to company policies and procedures regarding vehicle operations and passenger service standards.
  • Assisted customers with directions when necessary.
  • Scheduled daily routes to ensure timely arrival at destinations.
  • Complied with traffic regulations to safely operate vehicles.
  • Provided door-to-door transportation services for clients.
  • Performed vehicle maintenance checks such as oil changes, tire rotation, fluid levels.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Maintained records of trips including destination, time of departure and arrival, mileage, tolls.
  • Followed up on customer feedback after each trip for quality assurance purposes.
  • Ensured that all documents related to vehicle inspection were kept up-to-date.
  • Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Provided excellent customer service throughout the duration of each ride.

Team Leader/Transport Specialist

Pepsi
New Orleans, LA
04.2015 - 03.2016
  • Operated large vehicles ranging from five ton straight trucks to 70,000 pound 53’ ft Trucks, Trailers, while operating machinery such as Forklifts, and Hydraulic Hand-truck lifts.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Successfully leading, and training, and assisting groups of employee drivers and merchandisers while fulfilling much of Pepsi's Southern Louisiana delivery orders.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Also executed full store resets, as a merchandiser for our most prominent accounts such as Wal-Mart, Rouses Super Markets, Winn-Dixie, Dollar General, Race Trac Gas, Circle K, Brothers Gas Stations, and many other Convenient Stores/Main Stream Restaurants.

Abroad Freelance (Gap in Employment).

Self-Employed (Canada).
Toronto, Canada
08.2010 - 03.2015
  • Conducted research, did written, and typed statistical reports, synthesized information and studied to produce excellent communication skills to disseminate information throughout my own organization at the time.

Marketing Manager / Event Promotions (Part Time)

IEG Intergrated Entertainment Group
Dallas, TX
11.2008 - 08.2010
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

  • Created content for promotional materials, including brochures, flyers, and websites.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
  • Event Promotion, Promotion Team Building, and management along with Graphic Design, And Photography for brand building.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Analyzed key performance indicators to identify effective strategies.
  • Recommended policy changes to improve marketing tactics and strategies.
  • Monitored competitors' activities to keep up with industry trends.

Retail Merchandising Specialist/Greeter

Guess by Marciano Clothing
Allen, TX
02.2008 - 12.2009
  • Managed full store inventory overnight and day shifts
  • Greeting with high energy,and Assisting clientele with their particular needs store wide.
  • Handled merchandising
  • Placed products on conveyors for final wrapping and shipment.
  • Communicated and coordinated execution of planograms with store management.
  • Evaluated customer feedback on products and services and developed actionable insights from the data collected.
  • Conducted regular audits of store locations and identified opportunities for improvement in layout design or product placement.
  • Managed and coordinated the implementation of retail merchandising strategies to increase sales.
  • Assisted with inventory control procedures by monitoring stock levels, ordering new items, and restocking shelves as needed.
  • Supported store staff in resolving customer complaints related to product quality or availability issues.
  • Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
  • Stamped price tags on merchandise, referring to official price lists.
  • Created visual displays to showcase products in interactive and engaging way.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Increased store sales by cross-selling complementary items.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Flight Line Expediter

Petrolium Helicopters Inc/ Air Logistics in
Venice, LA
07.2002 - 08.2004
  • Serviced and lubricated aircraft and subsystems as directed.

  • Inspected parts or aircraft to identify defects, proper fluid levels and general wear.
  • Prepared reports summarizing all activities conducted at the end of each shift.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Processed paperwork related to arrival and departure times, fuel consumption, and load weights.
  • Provided assistance in resolving operational problems as they arose during flights or on the ground.
  • Ensured that all necessary documents were properly completed prior to departure of each flight.
  • Initiated and reviewed deficiency reports and hazardous material reports to verify completeness and accuracy.
  • Communicated effectively with pilots, ground crews, and air traffic controllers to ensure efficient operations.
  • Supervised staff responsible for refueling planes between flights.
  • Read and interpreted safety rules, operating and maintenance instructions and procedure manuals to solve problems.
  • Coordinated with other departments to ensure smooth operation of flights.
  • Reviewed manifests prior to departure to verify accuracy of cargo loaded onto plane.
  • Transported vehicles for repair by driving, towing or pushing into service bay.
  • Confirmed availability of spare parts required for repairs or maintenance activities.
  • Conducted daily inspections of aircrafts to ensure safety and compliance with regulations.
  • Examined and adjusted protective guards, loose bolts and specified safety devices.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Supervised and completed flight line foreign object prevention walks.
  • Assisted in the loading and unloading of cargo on planes.
  • Planned work procedures using charts, technical manuals and experience.

Account Resolution Manager (Part Time)

JOO Marketing
Dallas, TX
08.2004 - 2008
  • Proficient in problem solving via customer service phone calls.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented the LEARN method (Listen, empathize, apologize, resolve, nurture) to relate to the client and obtain 97% or above satisfaction surveys.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Worked closely with the President of the company, and direct report to both the President and Executive Marketing/ Accounting Manager.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

High School Degree -

Solid Rock Academy High School
01.2005

Graphic Design/Web Design -

Art Institute of Dallas

Skills

  • Managing overall operations, while intricately implementing company policies and procedures
  • Overseeing and organizing project development
  • Quickly adaptable to instantaneous company changes
  • Proven ability to lead team members using positive reinforcement
  • Cash handling and depositing
  • Mentoring
  • Work Planning
  • Documentation and Reporting
  • Complaint Resolution
  • Coaching
  • Quality Improvement
  • Team Supervision
  • Performance Improvement
  • Team Check-Ins
  • Evaluating Employee Work
  • Giving Constructive Feedback
  • Goal Setting
  • Problem-Solving
  • Attention to Detail
  • Analytical Thinking
  • Leading Team Meetings

Cover Letter

Thank you for reviewing of my professional credentials. Due to possessing quality experience at a managerial level, I am seeking to continue my career, working in a responsible management,or supervisings position for your operation. My business abilities and know-how, as well as my exceptional skills in customer service, team leadership, troublshooting, account management, and operational management, add to my overall value to any new employer. As a qualifier, I have experience with a broad range of diversified work tasks within multiple types of business and management; I can quickly adapt to your requirements and corporate branding standards to drive revenues and contain costs. Most importantly, I know how to help a company grow. I offer a proven communication style and an attention to detail that ensures success. I clearly understand the needs of my customers and pay very close attention to their needs. Management: Throughout my career, I have been able to lead others by personal example. I pride myself in my work ethic and ability to develop strong, cohesive teams. With my employers, I have been highly effective. I am fully prepared to accept the next challenge in a position of substance, working long-term, hopefully with your organization. Please contact me to arrange for an interview. If an offer is forthcoming, I will be able to meet and exceed your demanding standards and help your company to continue its record of excellence. I appreciate your time and your consideration of my candidacy.

References

References available upon request.

Timeline

Team Leader/Transport Specialist

Pepsi
04.2015 - 03.2016

Professional Chauffeur/Tourist Guide

Scoopyoo/LYFT/UBER
03.2015 - Current

Abroad Freelance (Gap in Employment).

Self-Employed (Canada).
08.2010 - 03.2015

Marketing Manager / Event Promotions (Part Time)

IEG Intergrated Entertainment Group
11.2008 - 08.2010

Retail Merchandising Specialist/Greeter

Guess by Marciano Clothing
02.2008 - 12.2009

Account Resolution Manager (Part Time)

JOO Marketing
08.2004 - 2008

Flight Line Expediter

Petrolium Helicopters Inc/ Air Logistics in
07.2002 - 08.2004

High School Degree -

Solid Rock Academy High School

Graphic Design/Web Design -

Art Institute of Dallas

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Gabriel Stovall