Gabriel Sugar
Lakewood,Colorado
Summary
Outside of work you can find me at the gym, scuba diving or paddle boarding. My partner and I love to be in the sun! For the last decade, I have been able to help others establish careers, build long lasting relationships and be a true workforce consultant. My strong work ethic, passion and honesty allows others to be successful. Throughout my career, my work has allowed me to work with great people by being a mentor as well as partner to those around me. I enjoy the challenges, thinking outside the box and the success stories that come with being a true, valued consultant.
Overview
16
16
years of professional experience
Work History
Program Manager
Magnit (formerly, PROUnlimited)
04.2021 - Current
- Responsible to manage and oversee trainings for 4 internal promotions, 5-7 direct staff employees, 2 interns, 5 onshore/offshore program support operations employees, in 2021-2025 and a program spend of $160M+.
- Managed process for all IT SOW projects including approvals, supplier trainings and invoice reconciliation.
- Responsible for the management of 200+ contract workers and multi-million dollar SOW projects.
- Worked with DaVita PMO about billing and project allocations, specially for dashboard forecasting for SOW project allocation.
- Brought 52 new SOWs in program scope, with 18 suppliers both onshore and offshore.
- Built approval processes, supplier trainings, manager trainings and managed VMS implementation for DaVita’s largest offshore SOW supplier.
- Helped to restructure the general DaVita IT approval process for new headcount and SOW project extensions.
- Managed restructuring the SOW front end approvals by process improvements and proper documentation.
- Lead Project Manager for 2 client system integrations of the timekeeping and billing system, as well as the HRIS requisition system.
- Current onsite program SME for all SOW projects
- Built process flow decision matrix for client to decide if project should be classified as staff aug or SOW
- Since 2020 SOW expansion grew from $19M annually to over $40M annually
- Implemented a new standardized rate card/job title process for the global staffing side of the program and captured $500K+ in cost savings reporting.
- Improved on the process and formatting for both our weekly program sponsor ops meeting as well as the weekly team meeting.
- Expanded the program over 200 additional workers year over year, a spend increase of just over $25M, all keeping our manager, supplier, and worker satisfaction surveys at very high scores in 2025.
- Build project plans and host requirements gathering calls for client system and Magnit VMS system integrations.
- Work with client on building company communications for project implementations, train on process flow documentation and make timing recommendations.
- Training the team on proper classification of workers, managing the quarterly rebate process, and presenting SaaS platform data demonstrations with key stakeholders, regarding market rates/data.
- Decreased Time to Fill metric 12 days from 2023 to 2025.
- Created, implemented, and lead a joint steering committee for the clinical and non-clinical programs for all key client stakeholders.
- Plan, successful demonstrations and implementation of key program SaaS platforms and automated executive program dashboards.
- Conducted monthly planning calls with both DaVita leaders/sponsors as well as calls with our global supply base, on the COVID crisis, company updates, as well as helped to facilitate the return to office communications.
- Successfully build and lead many frequent Quarterly Business Reviews, Strategic Program Assessments and SWOT analyses for internal Magnit presentations to executives, as well as client facing presentation to executives.
- Utilize market data tools and supplier scorecarding to make budget recommendations to client contingent hires and supplier/vendor recommendations for client’s future business.
- Coordinated W2 employee virtual events, W2 employee newsletters with Canva as well as onsite and virtual supplier forums.
- Leading an invoicing automation process improvement with the client to streamline and automate the weekly invoice cycle.
- Responsible to log and plan upsell and cross sell projects in Salesforce as well as meet with internal executives on areas to sell.
- Manage the audits, dashboarding and score carding of all vendors within our program as well as make vendor recommendations to the client.
- Drive project plans, work streams, program governance and process improvement projects.
Lead/Senior Client Services Consultant
Magnit (formerly, PROUnlimited)
07.2016 - 04.2021
- Onsite Client Services Consultant for DaVita at the Denver World Headquarters.
- Act as main point of contact for the OptumCare Account, a $12M account.
- Run weekly client meetings with OptumCare Program Sponsor.
- Drive Quarterly Deliverables with PRO leadership as well as OptumCare leadership.
- Project Plan for Wand integrations, configuration enhancements and client as well as supplier trainings.
- Host Annual QBR for OptumCare Account and share responsibility for DaVita Bi-Annual QBR.
- Mentor one CSC on the OptumCare Account with weekly check in meetings.
- Mentor 4 CSCs and one ACSC via the PROUnlimited Learning and Development Mentor Program.
- Conduct supplier audits, scorecard meetings and present supplier scorecard data to Optum Program Sponsor.
- Assist with supplier contract negotiations for both DaVita and OptumCare.
- Responsible for managing the MSP program for various DaVita service lines across the country.
- Facilitated the implementation of DaVita Medical Group into the PRO MSP Program, $5 million implementation.
- Consulted hiring managers on contract length, budgets and the most efficient way to hire.
- Gathered job requirements and created job requisitions through the MSP system.
- Consulted with 40 IT suppliers to determine the best option to support job requisitions.
- Coordinated resume screening, interview scheduling, offer negotiations, start dates, contractor assignment maintenance and extensions.
- Held weekly calls with suppliers to answer questions about coverage on requisitions.
Talent Advisor
Bartech Group
02.2014 - 07.2016
- Onsite Talent Advisor for Kaiser Permanente at the Greenwood Village IT Facility.
- Acted as first and only Talent Advisor onsite for the program for first 3 months.
- Responsible for the Colorado IT Region of Kaiser Permanente.
- Scheduled meetings with hiring manager’s onsite and remote to determine projects, budgets, locations and skill sets.
- Consulted hiring manager’s on contract length, budgets and most efficient way to hire.
- Gathered job requirements and created job requisitions through the MSP system.
- Consulted with 50-60 IT suppliers to determine the best option to support job requisitions.
- Coordinated resume screening, interview scheduling, offer negotiations, start dates, contractor assignment maintenance and extensions.
- Coordinated with managers as well as suppliers on assignments ending and equipment gathering.
- Responsible for internal processes with tenure of contract, supplier suspensions and interviewing suppliers for adoption.
- Held weekly calls with suppliers to answer questions about coverage on requisitions.
- Responsible for 300-500 contractors in the Kaiser program.
Recruiter, Account Manager
Harvey Nash
10.2012 - 02.2014
- Technical Recruiter within the Information Technology (IT) Industry.
- Responsible to fill client’s job orders within time needed.
- Ability to work on recruiting for direct hire, contract to hire and contract jobs.
- Responsible to use networking and recruiter sources to find qualified candidates for job openings.
- Interview potential candidates both over the phone as well as in person to properly the qualify candidate on a technical and professional level.
- Format resume, prepare submittal documents, set up interviews, discuss salary as well as discuss benefits along the hiring process.
- Work with Account Manager to fill open orders, identify new opportunities, attend client meetings, qualify a job order and properly serve client.
- Identify new hiring managers within current clients to gain new business opportunities.
- Act as internal HR to onboard contractors, fill out paperwork, help sign up for benefits, approve hours worked and make sure projects are taken care of.
Recruiter, Account Manager
Cato International
08.2012 - 10.2012
- Technical Recruiter in the Crude Oil and Natural Gas Sectors.
- Responsible to independently sell company services to clients and manage the individual client accounts.
- Develop and maintain multiple clients in a timely fashion.
- Independently sign and execute Master Service Agreements with new clients and adjust service fees to benefit all parties.
- Act as company manager in charge of several engineering contract employees.
- Duties included assisting with new hire paperwork and acting as the HR rep for engineering contract employees.
- Attend off site marketing conferences and acted as company spoke person to potential clients.
- Work with recruitment team to establish company goals.
- Manage personal finances as how relate to overall company finances.
- Have the ability to sell multiple intangible products to multiple people.
- Come up to speed very quickly of multiple recruiting methods depending on direct or contract recruiting.
- Perform multiple tasks independently and efficiently including marketing, sales, client management, HR functions, business development and networking for personal as well as company growth.
- Responsible to meet company production goals, fill specific jobs and continue education on the diverse industries.
Recruiter, Account Manager
Ensicon Corporation
05.2011 - 08.2012
- Technical Recruiter in the Crude Oil, Natural Gas, Utility Power and Mining Sectors.
- Responsible to independently sell company services to clients and manage the individual client accounts.
- Independently sign and execute Master Service Agreements with new clients and adjust service fees to benefit all parties.
- Develop and maintain multiple clients in a timely fashion.
- Act as company manager in charge of several engineering contract employees.
- Duties included assisting with new hire paperwork and acting as the HR rep for engineering contract employees.
- Attend off site marketing conferences and acted as company spoke person to potential clients.
- Work with recruitment team to establish company goals.
- Manage personal finances as how relate to overall company finances.
- Have the ability to sell multiple intangible products to multiple people.
- Come up to speed very quickly of multiple recruiting methods depending on direct or contract recruiting.
- Perform multiple tasks independently and efficiently including marketing, sales, client management, HR functions, business development and networking for personal as well as company growth.
Membership Sales
24 Hour Fitness
01.2011 - 05.2011
- Responsible for generating leads from the community and setting membership appointments in a self- sufficient manner.
- Working directly with the management staff to ensure marketing techniques are relevant to each individual.
- Function as the point of contact for potential members and give daily tours of the facility in a professional manner.
Campaign Director/ Lead Field Manager
Grassroots Campaigns
06.2010 - 01.2011
- Train new staff, set daily interviews, and help run programs to build specific skill sets needed for the job.
- Manage staff of 10 to 30 employees and set financial goals and train employees to attain the set goals.
- Keep track of logistics, tracking payroll, cashing funds and clock out employees.
- Be top marketing and sales employee in office to raise money for the non-profit sector.
Education
Bachelor of Arts Degree - Psychology
Hawaii Pacific University
Honolulu, HI05.2008
Bachelor of Arts Degree - Justice Administration
Hawaii Pacific University
Honolulu, HI05.2008
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Team leadership
- Decision-making
- Project coordination
- Program leadership
Extra Curricular Activities
Multiple Soccer Fundraisers and volunteer for youth soccer camps throughout soccer career. Volunteer at Foothills Animal Shelter in Denver, CO and Valley Humane Society in Pleasanton, CA.
Activities
- Hawaii Pacific University Soccer Team, Honolulu, HI
- August 2005- May 2008 Team member/ team leader/ scholarship awarded
- Obtained a three year athletic scholarship and lead team practices.
Section name
- Various other part time positions from June 2008 to June 2010
- (including restaurants, marketing, soccer coach and political campaigns)
Timeline
Program Manager
Magnit (formerly, PROUnlimited)
04.2021 - Current
Lead/Senior Client Services Consultant
Magnit (formerly, PROUnlimited)
07.2016 - 04.2021
Talent Advisor
Bartech Group
02.2014 - 07.2016
Recruiter, Account Manager
Harvey Nash
10.2012 - 02.2014
Recruiter, Account Manager
Cato International
08.2012 - 10.2012
Recruiter, Account Manager
Ensicon Corporation
05.2011 - 08.2012
Membership Sales
24 Hour Fitness
01.2011 - 05.2011
Campaign Director/ Lead Field Manager
Grassroots Campaigns
06.2010 - 01.2011
Bachelor of Arts Degree - Justice Administration
Hawaii Pacific University
Bachelor of Arts Degree - Psychology
Hawaii Pacific University