Gabriel Sumrall
Memphis,TN
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Custodial Manager
Facilities Performance Group LLC
Memphis, TN
03.2024 - Current
- Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
- Worked closely with management teams from other departments to coordinate efforts between departments where applicable.
- Performed preventative maintenance checks on equipment used by the custodial team to ensure optimal performance levels.
- Monitored inventory levels of supplies and ordered additional items when necessary.
- Assisted in resolving customer complaints regarding custodial services in a professional manner.
- Trained staff on how to use appropriate equipment safely and effectively while following established procedures.
- Managed custodial staff, ensuring that all tasks were completed in a timely and efficient manner.
- Participated in meetings with senior leadership providing updates on progress made within the custodial department.
Building Supervisor
YMCA
Memphis, TN
07.2022 - Current
- Provided guidance, direction and support for staff members, ensuring they had necessary resources to complete their duties.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Enforced building policies and procedures to keep facility safe for staff and visitors.
- Conducted property walkthroughs to inspect building and occupant standards.
Customer Service Lead
Batesville Casket
Memphis , TN
09.2019 - 11.2024
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Handled customer inquiries and complaints in a professional manner.
- Generated reports on key metrics such as average response time, first call resolution rate.
- Ensured compliance with company policies and regulations related to customer service operations.
- Maintained accurate records of customer interactions and transactions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Monitored team performance against set targets and KPIs.
- Implemented changes based on feedbacks received from customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Grocery Manager
Kroger
Memphis, TN
03.2010 - 11.2021
- Tracked sales data and identified trends in order to adjust pricing accordingly.
- Ordered supplies as needed while staying within budget parameters.
- Assisted customers with product selection when needed or requested.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Provided feedback on employee performance reviews during annual evaluations.
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Collaborated with vendors to negotiate prices on products and services.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
Store Manager
Dollar General Store
Memphis, TN
06.2019 - 11.2019
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2009
Skills
- Task Delegation
- Staff Training and Development
- Verbal and written communication
- Staff Management
- Team Leadership
- Time Management
- Customer Service
- Scheduling and Coordinating
- Team building
- Task Prioritization
- Customer Relationship Management
- Shift Scheduling
- Excellent Communication
Timeline
Custodial Manager
Facilities Performance Group LLC
03.2024 - Current
Building Supervisor
YMCA
07.2022 - Current
Customer Service Lead
Batesville Casket
09.2019 - 11.2024
Store Manager
Dollar General Store
06.2019 - 11.2019
Grocery Manager
Kroger
03.2010 - 11.2021
High School Diploma -
Craigmont High School
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