Gabriel Sutherland
Irvington
Summary
Experienced member service professional with a proven track record of implementing customer service strategies to enhance member satisfaction and retention. Skilled in analyzing member feedback and developing action plans to improve service quality. Collaborative team player with excellent communication and problem-solving abilities. Seeking a challenging role to utilize my expertise in customer service and contribute to the success of a dynamic organization. I also worked at my aunts doctors office for two and half years on the side as an Medical assistant. Energetic Nurse Aide with 4 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations.
Overview
5
5
years of professional experience
Work History
Nursing Assistant
Morristown Medical Center
05.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Member Service
Bjs Wholesale at Jersey City
04.2023 - Current
- Implement customer service strategies to improve member satisfaction and retention
- Identify and address member inquiries and concerns in a timely and professional manner, ensuring member satisfaction and retention
- Analyze member feedback to identify areas of improvement and develop action plans
- Develop and implement training programs for member service representatives to enhance their customer service skills and knowledge
- Collaborate with cross-functional teams to develop and implement member engagement initiatives
- Collaborate with sales and marketing teams to develop promotions and special offers to attract and retain members
- Conduct market research to stay updated on industry trends and member preferences, and use this information to make informed decisions and recommendations to improve member service.
Costco frontline
Costco Wholesale at Union
05.2022 - 04.2023
- Implement an efficient and accurate cash handling process to minimize errors and discrepancies
- Collaborate with the warehouse team to ensure efficient and accurate processing of customer orders
- Maintain a clean and organized workspace to ensure a positive shopping experience for customers
- Provide exceptional customer service and handle customer inquiries and complaints in a professional and timely manner
- Provide exceptional customer service by assisting customers with inquiries, resolving complaints, and ensuring a positive shopping experience.
medical assistant
Private practice at Maplewood
01.2020 - 02.2023
- Assist the physician with minor surgical procedures, such as wound care and suture removal
- Assist in maintaining an organized and efficient medical office by managing appointment schedules and ensuring medical supplies are well-stocked
- Maintain patient records and ensure confidentiality
- Handle patient inquiries and provide support and guidance on medical procedures and treatments
- Assist patients with scheduling follow-up appointments and provide instructions for medical tests or procedures
- Assist in preparing and sterilizing medical equipment and instruments for surgical procedures.
Gap Associate
Gap at Nj
09.2021 - 04.2022
- Implement visual merchandising guidelines to create an appealing store environment and enhance the customer shopping experience
- Develop and maintain product knowledge to provide exceptional customer service and support sales goals
- Assist customers in finding merchandise and making purchasing decisions
- Assist in inventory management to ensure product availability and accurate stock levels
- Maintain a clean and organized store location to provide a pleasant shopping experience for customers.
Education
Bachelor degree in Biology -
New Jersey City University
05.2026
Skills
- Medical assistant
- Product knowledge
- Problem-solving
- Communication
- Time management
- Teamwork
- Direct Patient Care
- Basic Life Support
- Patient Care
- Patient Feeding
- Recording vital signs
- Patient-focused care
- Patient relationship building
Timeline
Nursing Assistant
Morristown Medical Center
05.2024 - Current
Member Service
Bjs Wholesale at Jersey City
04.2023 - Current
Costco frontline
Costco Wholesale at Union
05.2022 - 04.2023
Gap Associate
Gap at Nj
09.2021 - 04.2022
medical assistant
Private practice at Maplewood
01.2020 - 02.2023
Bachelor degree in Biology -
New Jersey City University
Similar Profiles
MAXIM MASTEROVOYMAXIM MASTEROVOY
Nursing Student at Cooperman Barnabas, Morristown Medical Center, and Saint Josephs Medical CenterNursing Student at Cooperman Barnabas, Morristown Medical Center, and Saint Josephs Medical Center
Maya PerezMaya Perez
Certified Pharmacy Technician II at Morristown Medical CenterCertified Pharmacy Technician II at Morristown Medical Center
Laurynn DiRenzoLaurynn DiRenzo
Nursing Assistant at Atlantic Health System, Morristown Medical CenterNursing Assistant at Atlantic Health System, Morristown Medical Center
ADRIANNE ROXASADRIANNE ROXAS
Registered Nurse, Medical-Surgical Unit at Morristown Medical CenterRegistered Nurse, Medical-Surgical Unit at Morristown Medical Center
KESNER FIMERLUSKESNER FIMERLUS
Chef Cook at Levi's Restaurant ( Prudential Center )Chef Cook at Levi's Restaurant ( Prudential Center )