Gabriel Tadjou
Systems Support Analyst
Pembroke Pines,FL
Summary
Dynamic Systems Support Analyst well-versed in IT and business concepts, practices and systems. Provides technical support to facilities and users. Performs upgrades and maintenance and monitors systems to promote system integrity and security. Excellent analytical and reasoning skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
1
1
MCP
1
1
MCSE
1
1
CCNA
1
1
CASP+
1
1
N+
Work History
Systems Support Analyst
DHL Global Forwarding
Doral, FL
10.2021 - 11.2023
- Wrote and executed minor debug programs in [Type] and [Type] languages.
- Set up workstations and laptops for all new employees by configuring systems, verifying networking connectivity and installing and testing hardware and software.
- Refreshing old desktop systems and network printers, setup network and user protocols and migrated users to new systems.
- Used remote access software for connectivity purposes.
- Provided technical support for computer-related problems through email, telephone and hands-on support.
- Installed, maintained and repaired company systems involving software, hardware and networking.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
DIT CSS Field Technician II
GDIT -CSRA
Arlington, VA
01.2019 - 06.2021
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Network Analyst II
Beacon Health Options
Reston, VA
11.2018 - 02.2019
- Upgraded network software and hardware for optimized performance.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Documented all server and network problems and other unusual events in detail.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Completed remote repairs involving software solutions and hardware repairs.
- Monitored system logs for all company computers and devices to maximize uptime.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems.
DCS Operator Engineer
DELL/EMC /Virtustream
Vienna, VA
03.2017 - 08.2018
- Monitored performance of operations environment and managed expert responses to first-level events and serious incidents.
- Supported operations with weekly on-call rotation to maintain and provide critical system support.
- Offered incoming call support for operational-related incidents and escalations.
- Examined [Type] equipment and adjusted monitoring controls to maintain system integrity and peak operations.
- Received, input and dispatched crews for customer outages of all sizes.
- Distributed or regulated flow of power between entities such as generating stations, substations, or users, keeping track of status of circuits or connections.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT Support Specialist II
Symantec Data Center
Ashburn, VA
10.2015 - 05.2016
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Associate of Applied Science - Network Engineer
HCC
Columbia, MD05.2011
Skills
- Cloud Computing
- Attention to Detail
- Scripting Languages
- Process Improvement
- Performance Monitoring
- Customer Service
- Backup and Recovery
- Software Installation
- Configuration Management
- System Administration
- Linux Administration
- Change Management
- ITIL Framework
- Data Analysis
- Problem Solving
- Application Support
- Hardware Maintenance
- Incident Management
- Disaster Recovery
- Remote Support
- Virtualization Technologies
- Technical Documentation
- Mobile Device Management
- Operating Systems
- Wireless Networking
- VoIP Technologies
- Windows Server
- Active Directory
- Device Installation
- Computer Diagnostics
- Hardware Configuration
- Desktop Support
- System Optimization
- LAN/WAN
- User Support
- Hardware Upgrades
- A Certification
- Microsoft Windows and Office
Certification
- Certified ITIL v.4, GDIT online training
- ServiceNow training - GDIT training, and DHL training
- Security+, security Awareness , GDIT and DELL/EMC -
- CCNA Routers and Switches, Cisco - 09/2019
- CASP+ ce, Certified, CE CompTIA Advance Security Practitioner CAS-003)- 09 /2019
- MCP, Implementing, Administering, Security in Win Server 2003 - 05/2009
- MCSE, Academic Certificates Of Proficiency - 05/2010
- N+, CompTIA - 07 /2009
Languages
French
Native or Bilingual
Timeline
Systems Support Analyst
DHL Global Forwarding
10.2021 - 11.2023
DIT CSS Field Technician II
GDIT -CSRA
01.2019 - 06.2021
Network Analyst II
Beacon Health Options
11.2018 - 02.2019
DCS Operator Engineer
DELL/EMC /Virtustream
03.2017 - 08.2018
IT Support Specialist II
Symantec Data Center
10.2015 - 05.2016
Associate of Applied Science - Network Engineer
HCC
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