Gabriel Taduran
Richmond,VA
Summary
Enthusiastic and competent individual seeking an opportunity to use customer service and management skills to improve customer satisfaction and raise morale within the employees through positive mental attitude, high work-ethic, and a willingness to learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Operator
UZURV
06.2023 - 09.2024
- Led team of 10+ operators, delegating tasks effectively and fostering a collaborative work environment.
- Managed approximately 60+ calls, emails and tickets per day from affiliated programs
- Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.
- Optimized workflow efficiency with the introduction of standardized operating procedures and performance metrics.
- Managed staff workload distribution ensuring optimal coverage during peak periods maintaining high service levels.
Client Service Representative
Yellow Dog Software
01.2022 - 05.2023
- Bridged gap between client services and technical support.
- Troubleshooting software issues, analyzed information and provided solutions to problems.
- ~160 tickets/month
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Production Supervisor
Festevents
05.2014 - 12.2021
- Led team of sometimes 10 crew members to produce city-wide festivals/ concerts, trained new employees, managed festival bars, including inventory, and poured draft beers.
- Relies heavily on customer service and team player skills.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bartender
Ghent Eats LLC
10.2020 - 09.2021
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Some College (No Degree) - Graphic Design
OLD DOMINION UNIVERSITY
Norfolk, VAHigh School Diploma -
LAKELAND HIGH SCHOOL
Suffolk, VA2013
Skills
- Willingness to learn any skill
- Verbal and written communication
- Client Interactions
- Customer engagement
- Interactive communication skills
- Crew oversight
- Hospitality service expertise
- Task Prioritization
- Exceeding Customer Expectations
Certification
Cicerone Beer Server
2020
Timeline
Senior Operator
UZURV
06.2023 - 09.2024
Client Service Representative
Yellow Dog Software
01.2022 - 05.2023
Bartender
Ghent Eats LLC
10.2020 - 09.2021
Production Supervisor
Festevents
05.2014 - 12.2021
Some College (No Degree) - Graphic Design
OLD DOMINION UNIVERSITY
High School Diploma -
LAKELAND HIGH SCHOOL
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