Gabriel Taylor
Broomfield,Colorado
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Customer Success/Account Manager, Mid-Market
Rippling
05.2022 - 10.2023
- Proactively engage customers in your book via key lifecycle events: "go live", benefits renewal, executive business reviews, contract renewal, etc
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
- Navigate a sales process by building relationships with multiple stakeholders through remote meetings
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
- Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
- Take an entrepreneurial approach to the role.
Enterprise Customer Success Manager
Varicent US Opco Corporation
04.2021 - 04.2022
- Negotiate renewals and identify upsell or growth opportunities within account portfolio that included Fortune 100 companies
- Champion relationships with customers to understand their business needs and goals
- Drive customer engagement (executive briefings and quarterly business reviews)
- Collaborate with internal and external teams to promote success with Varicent products and services.
Associate Client Success Manager
KPA, LLC
11.2020 - 04.2021
- Establish a trusted advisor relationship to retain large portfolio of clients
- Collaborate across departments to foresee roadblocks and understand solutions
- Maintain understanding of all products and educate clients
- Field cancellation and billing inquiries
- Help with building out Client success processes
- Negotiate renewals, upgrades, downgrades and cross-sell opportunity based on intimate knowledge of both the Client's needs and what currently is offered in the pricebook.
Senior Loan Operations Analyst
OnDeck
04.2018 - 10.2019
- Monitoring loan applications contained in departmental workflow
- Obtain business and personal credit reports
- Review and validate information included on bank statement, merchant processing statements and third party credit reports for related loan programs
- Analyze bank statements and merchant processing statements for authenticity and accuracy
- Validate business existence thru online search engines
- Determine missing components of application package for follow-up with Sales department.
Customer Success Manager
FiveStars Loyalty Inc.
01.2016 - 04.2018
- Train and onboard new merchants with multiple consultative meeting, primarily during the first 90 days on the Fivestars System with a focus on Customer Retention
- Worked with the retention team to re-engage current customers through statistical & data analysis to maximize ROI from the FiveStars program
- Excel in client communications via email, phone and online video meetings
- Helped onboard potential Enterprise level accounts which led to corporate and franchise agreements
- Initiated and facilitated test aimed at improving overall handoff rates between orgs; ran statistical analyses and kept key stakeholders updated
- Maintain and continue to improve reporting on various dashboards used by the entire Customer Success team, including a daily training prioritization system
- Primary contact with Gravity Payment in a working partnership to generate leads; created the process to hand off those accounts and submissions to Gravity
- Top performer in productivity, which includes calls and trainings completed, for the past 18 months and performed 18% higher than the team average
- Contributed to the extension of the Customer Success Associate's Onboarding timeline from 60 days to 120 days.
Account Executive
FiveStars Loyalty Inc.
05.2015 - 01.2016
- Conducted a high volume of cold calls with business owners daily and understand their business objectives
- Owned the full sales cycle from prospecting to closing
- Tested new marketing channels, while providing valuable ideas for growth of FiveStars as a Brand
- Cracked the code of inside sales by helping myself and others
- Identified customer needs and utilize a consultant-based approach to demonstrate the value of the FiveStars' product and service.
Denver Math Fellow at Collegiate Prep Academy
Denver Public Schools
08.2014 - 02.2015
- Develop lesson plans for individual class periods
- Administer tests and other assessments
- Foster relationship with students so they will take academic risks
- Reduce the achievement gap among minority students in Low Socioeconomic schools.
Physical Therapy Student Intern
Hruska Clinic
02.2013 - 05.2013
- Administered initial and on-going assessments of patient's condition.
- Leveraged usual and customary equipment to perform essential functions.
- Conferred with other health care staff to enhance rehabilitation or maintenance of function.
- Devised creative treatment plans for individuals suffering from injuries or diseases.
Education
No Degree - Department of Education and Social Sciences
Tartu University
Tartu, EstoniaBachelor of Science - Exercise Science
Nebraska Wesleyan University
Lincoln, Nebraska05.2014
Skills
- Proficient in Microsoft Office
- Proficient in Salesforcecom reporting
- Google Suite
- Account Development
- Data Analytics
- Project Management
Hobbies and Interests
- Golf
- Fantasy Football
- Music
- Track & Field
- Football
- American Football
- Basketball
- Coaching
- Data Analytics
- Salesforce Administration
Timeline
Customer Success/Account Manager, Mid-Market
Rippling
05.2022 - 10.2023
Enterprise Customer Success Manager
Varicent US Opco Corporation
04.2021 - 04.2022
Associate Client Success Manager
KPA, LLC
11.2020 - 04.2021
Senior Loan Operations Analyst
OnDeck
04.2018 - 10.2019
Customer Success Manager
FiveStars Loyalty Inc.
01.2016 - 04.2018
Account Executive
FiveStars Loyalty Inc.
05.2015 - 01.2016
Denver Math Fellow at Collegiate Prep Academy
Denver Public Schools
08.2014 - 02.2015
Physical Therapy Student Intern
Hruska Clinic
02.2013 - 05.2013
No Degree - Department of Education and Social Sciences
Tartu University
Bachelor of Science - Exercise Science
Nebraska Wesleyan University
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