Gabriel TORRES
Irvine,USA
Summary
Dynamic and results-driven professional with proficiency in business management, operational oversight, and strategic planning. Skilled in driving process efficiency, managing high-value projects, and leveraging data to deliver actionable insights. Adept at coordinating cross-functional teams, facilitating governance, and advising leadership to achieve business objectives. Proven ability to navigate complex environments, and deliver impactful solutions.
Overview
5
5
years of professional experience
Work History
Customer Executive
Computacenter
Irvine, USA
10.2024 - Current
- Coordinated and executed an average of 68 open requests, quotes, and purchase orders monthly, driving $6.8M in revenue, with a 13.56% profit margin.
- Consistently maintained contact with internal and external stakeholders throughout the project life cycle, leveraging project management and resource management skills to establish and manage project schedules, budgets, and scopes.
- Managed logistics between integration centers, vendors, and customer sites to meet customer timeline expectations.
- Developed pricing databases, project trackers, and stock agreements to ensure timely delivery at a fair resale value.
- Partnered with Sales, Partner Management, Finance, and Integration Centers, utilizing strong communication skills to streamline project timelines and ensure effective collaboration.
- Partnered with business leaders to deliver services that support company objectives and that are consistent with Computacenter United States, Inc. values
Junior Customer Executive
Computacenter
Irvine, USA
05.2023 - 08.2024
- Supported the coordination and execution of an average of 45 open requests, quotes, and purchase orders monthly, driving $28.66 million in revenue, with a 14.88% profit margin.
- Help maintain a comprehensive database of historical deals, pricing, and technology preferences, reducing quoting time.
- Assists in providing status reports to account managers, project teams, and partner management.
- Collaborated with Inside Sales management, team members, and other cross-functional teams on an as-needed basis regarding customer projects and orders.
Educator
lululemon
Irvine, USA
02.2023 - 10.2023
- Delivered technical product education to 60+ customers daily, boosting product understanding to help keep a healthy sales conversion
- Maintained a comprehensive knowledge of products and shared insights to help drive the company's new product lines and initiatives
- Help manage inventory and replenishment processes to keep a 98%+ accuracy, ensuring optimal product availability
- Supported team training efforts and assist with onboarding in-store education for new employees
Sales Lead
Mirror By lululemon
Irvine, USA
11.2021 - 02.2023
- Spearheaded the development and execution of MIRROR-related projects and initiatives, resulting in 300 qualified leads and a 22.6% conversion rate
- Implemented strategic priorities and monitored progress to drive 76% growth in sales in the 2022 fiscal year by achieving MIRROR-related KPIs.
- Boosted Q4 2021 sales targets by exceeding 118% through consistent engagement with Potential Members to build awareness, implementing effective team enrollment strategies, and frequently collaborating with sales partners to develop action plans to increase KPIs
- Evaluated progress towards MIRROR-related KPIs and determined necessary adjustments by collecting business data and metrics weekly and monthly
- Drove sales and support training initiatives by consulting with Market Manager on weekly basis to obtain strategy guidance, updates, and information
- Optimized in-store MIRROR experience by coordinating and training with 30 team members each shift, including seamlessly transitioning between non-Mirror product education and Mirror focus
Luxury Sales Associate
Tommy Bahama
San Diego, USA
11.2019 - 07.2020
- Achieved 100% of weekly and monthly sales targets by providing exceptional guest experiences, understanding customer needs, and pairing products to fit their unique requirements
- Enhanced customer satisfaction by approximately 80% by acquiring, applying, and sharing current product knowledge with guests
- Established relaxed and welcoming environment by fostering personalized assistance in selecting and locating merchandise based on guests' needs and preferences and greeting over 50 guests each shift
- Promoted brand direction and sought opportunities to inform guests of current marketing campaigns and upcoming events
Education
Associate of Science - Economics
San Diego Mesa College
05-2023
Skills
- SAP ERP
- Sales Operations
- Salesforce Lightning
- Project Management
- Client Presentation
- Account Management
- Strategic Planning
- Business Communication
Timeline
Customer Executive
Computacenter
10.2024 - Current
Junior Customer Executive
Computacenter
05.2023 - 08.2024
Educator
lululemon
02.2023 - 10.2023
Sales Lead
Mirror By lululemon
11.2021 - 02.2023
Luxury Sales Associate
Tommy Bahama
11.2019 - 07.2020
Associate of Science - Economics
San Diego Mesa College
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