Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabriel Van Cleave

Santa Fe,NM

Summary

Dedicated professional with a strong work ethic, adept sales abilities, and proven leadership skills. Successful track record of surpassing goals through strategic planning and persistence.

Overview

7
7
years of professional experience

Work History

Retail Sales Executive

Xfinity Comcast
12.2022 - 07.2023
  • Led a team of sales associates in a high-traffic retail environment, consistently achieving or exceeding monthly sales goals.
  • Conducted regular sales meetings to communicate goals, provide product knowledge, sales training and motivate team members.
  • Conducted regular performance evaluations and provided constructive feedback to team members.
  • Fostered a customer-centric culture, consistently delivering exceptional service and cultivating lasting customer relationships.
  • Implemented sales and marketing strategies that increased the stores monthly sales by an average of 30%.

Retail Sales Associate

Xfinity Comcast
08.2022 - 12.2022
  • Greeted and engaged customers in a friendly and approachable manner, creating a positive first impression.
  • Actively listened to customers to understand their needs and preferences, to offer tailored product recommendations and identify upsell opportunities.
  • Handled customer inquiries, complaints and returns with professionalism, resolving issues and ensuring customer satisfaction.
  • Performed regular sales calls to potential customers, encouraging them to bring their business to the store as opposed to buying online.
  • Consistently exceeded monthly sales targets by a minimum of 20%, contributing to the store's ranking as a top performer in the region.

Comcast Business/Residential Services Technician

Comcast, Xfinity
07.2018 - 08.2022
  • Installed, configured, and maintained cable systems for residential and business customers, ensuring optimal signal quality and functionality.
  • Conducted thorough assessments of customer premises to determine the most effective routing and installation of cable lines and equipment.
  • Utilized specialized tools and equipment to test and analyze signal strength, signal-to-noise ratio, and other technical parameters.
  • Collaborated with customers to educate them about their services, equipment usage and self-help resources, empowering them to manage basic concerns independently.

Dog Daycare Manager

Santa Fe Tails
08.2016 - 07.2018
  • Lead a team of 10-15 staff members, providing guidance, training, and support to ensure the delivery of excellent care and customer service.
  • Oversaw the daily operations of the facility, including check-ins, playgroups, feeding schedules, and medication administration.
  • Coordinated and scheduled staff shifts, ensuring proper coverage and a balanced workload while optimizing team efficiency.
  • Established and maintained strong relationships with clients, addressing their concerns, providing updates on their pets, and tailoring services to individual dog needs.
  • Managed inventory and ordered supplies to ensure a well-equipped and fully functional facility.

Education

High School Diploma -

Santa Fe Community College
Santa Fe, NM
09.2016

Skills

  • Sales
  • Leadership
  • Customer service
  • Communication
  • Troubleshooting
  • Follow-Up Calls
  • Mentoring
  • Problem solving
  • Conflict resolution
  • Time management
  • Sales Coaching

Accomplishments

    In the eleven months I spent as a sales rep and sales leader at Xfinity, I ended my time there as the 7th ranked rep in the region, which was the highest sales rank the Santa Fe Xfinity store had seen. The store itself was ranked 17th in the entire company, which was another record high for the Santa Fe store.

Timeline

Retail Sales Executive

Xfinity Comcast
12.2022 - 07.2023

Retail Sales Associate

Xfinity Comcast
08.2022 - 12.2022

Comcast Business/Residential Services Technician

Comcast, Xfinity
07.2018 - 08.2022

Dog Daycare Manager

Santa Fe Tails
08.2016 - 07.2018

High School Diploma -

Santa Fe Community College

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Gabriel Van Cleave