Gabriel Vang
Eden Prairie,MN
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 6 years of experience. Also possessing versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
Technician
Integrity Global Solutions
09.2023 - Current
- Conducted rigorous quality assurance testing on repaired hardware, including routers, switches, and Dell and HPE servers, to ensure compliance with performance standards and client requirements.
- Maintained detailed records of all repairs and maintenance, ensuring accurate documentation to facilitate future troubleshooting.
- Performed regular hardware and software inspections to identify and address potential issues, ensuring optimal performance and reliability of critical systems.
Information Technology Specialist
United States Army
11.2021 - 07.2023
- Participated in training and workshops to enhance skills and acquire valuable tools.
- Analyzed equipment and performance records to determine future maintenance and repair needs.
- Protected data, software, and hardware by implementing top-tier security procedures.
- Diagnosed faults and resolved hardware, software, and network connectivity issues through skilled repairs.
Help Desk Manager
United States Army
11.2020 - 11.2021
- Collaborated with help desk supervisors to standardize procedures, resulting in a significant reduction in recurring help desk tickets.
- Evaluated technology risks to develop a network disaster recovery plan and backup procedures.
- Worked closely with quality assurance and training teams to identify areas for improving customer support and service accuracy.
- Implemented, configured, and tested IT solutions to meet operational needs.
Education
No Degree - Cyber Defense
Hennepin Technical College
05-2026
High School diploma -
Champlin Park High School
Champlin, MN06.2019
Skills
- Excellent time management
- Product troubleshooting
- Customer service
- Written/Verbal communication
- Safety compliance
- Effective communication
- Works Well Under Pressure
- Problem-solving
Timeline
Technician
Integrity Global Solutions
09.2023 - Current
Information Technology Specialist
United States Army
11.2021 - 07.2023
Help Desk Manager
United States Army
11.2020 - 11.2021
No Degree - Cyber Defense
Hennepin Technical College
High School diploma -
Champlin Park High School