GABRIEL VARELA
Hawaiian Gardens,CA
Summary
Dynamic and detail-oriented professional with excelling in customer service and data entry. Recognized for enhancing patient satisfaction through effective communication and efficient appointment coordination. Adept at problem-solving and managing high-volume inquiries, ensuring a welcoming environment and streamlined operations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
White Memorial Hospital
Los Angeles, CA
01.2021 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Inventory Specialist
SUPPOSE U DRIVE
Los Angeles, CA
10.2018 - 05.2023
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to rentals and lease
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Yard responsibilities which included fleet relocation, fleet fueling and assistance in the repair shop.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Front Desk Receptionist
Tweedy Medical Group
South Gate, CA
02.2014 - 10.2017
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Education
Tracy High School
12222 Cuesta Dr. Cerritos, CA 90703Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
White Memorial Hospital
01.2021 - 02.2024
Inventory Specialist
SUPPOSE U DRIVE
10.2018 - 05.2023
Front Desk Receptionist
Tweedy Medical Group
02.2014 - 10.2017
Tracy High School