Dynamic and dedicated professional with proven expertise in customer service and event setup, honed at Renaissance Providence Downtown Hotel. Excelled in fast-paced environments, showcasing strong teamwork and adaptive problem-solving skills. Achieved high levels of guest satisfaction through meticulous attention to detail and a commitment to excellence. Demonstrates a flexible schedule and exceptional time management abilities, ensuring seamless event execution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Banquet Server
Renaissance Providence Downtown Hotel
05.2024 - Current
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Set up banquet tables and chairs based on event requirements.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Carried out professional service, retaining polite and friendly approach at all times.
Provided friendly, courteous service to create memorable moments for guests.
Arranged linens and table settings according to seating plan and event theme.
Cashier/Barista
Lotus Pepper
08.2023 - Current
Greeted customers entering store and responded promptly to customer needs.
Performed cash, card, and check transactions to complete customer purchases.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Mixing and making homemade drinks for customers such as Lime Soda, Peach Jasmine ice tea and many more.
Greeting customers and providing positive interactions in a friendly and courteous manner to facilitate brand loyalty.
Manage inventory by restockingsupplies and equipment for food and drink items.
Built relationships with customers to encourage repeat business.
Handled cash with high accuracy and took care to check bills for fraud.