Gabriel Viana
Saint Johns,FL
Summary
Developed strong leadership and operational skills in fast-paced retail environment, focusing on team management and customer service excellence. Demonstrated ability to oversee inventory control and drive sales through effective merchandising and promotional strategies. Seeking to transition into new field, leveraging transferable skills to contribute to dynamic and results-driven team.
Overview
3
3
years of professional experience
Work History
YMCA Leadership Overnight Councilor
First Coast YMCA
Keystone Heights, FL
03.2023 - Current
- Facilitated community engagement initiatives to strengthen member relationships and promote YMCA programs.
- Assisted in organizing events, ensuring smooth operations and member satisfaction during activities.
- Collaborated with team members to implement safety protocols and enhance facility usage.
- Supported training sessions for new staff, fostering a welcoming environment for onboarding.
Assistant Manager (ASM) St. Lube Tech3
Driven Brands
Saint Augustine, FL
09.2025 - 06.2026
- Assisted in training staff on operational procedures and customer engagement techniques.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed and implemented process improvements to enhance efficiency in workflow.
- Monitored inventory levels and coordinated with suppliers to ensure adequate stock.
- Collaborated with team to manage daily operations and improve service delivery.
Team Member
Panera Bread
Jacksonville, FL
10.2023 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries and resolving.
- Maintained cleanliness of work areas, adhering to health regulations and promoting a safe environment.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
Education
High School Diploma -
Creekside Highschool
2024
Skills
Research and analysis
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Customer relations
Creativity and innovation
Research and analysis
Timeline
Assistant Manager (ASM) St. Lube Tech3
Driven Brands
09.2025 - 06.2026
Team Member
Panera Bread
10.2023 - 11.2024
YMCA Leadership Overnight Councilor
First Coast YMCA
03.2023 - Current
High School Diploma -
Creekside Highschool