Summary
Overview
Work History
Education
Certification
Skills
Languages
Timeline
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Gabriel Walter

New York,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail, delivery, and hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Inventory Auditor

RGIS Inventory
12.2017 - 02.2020
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

UPS Temp Personal Driver

UPS
08.2021 - 12.2021
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts, or the store location holding the package for pick-up.
  • Assessed customer drop-off locations to identify the safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
  • Lifted, lowered, and carried packages typically weighing 50 to 80 pounds throughout the regular course of delivery.
  • Completed on-time deliveries by choosing the best and most efficient routes.

Delivery Driver

Wonolo
03.2021 - 11.2022
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept detailed records of completed or in-progress deliveries using handheld devices and camera images.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Housekeeping

Diem Home Services
02.2021 - 08.2021
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Handled equipment, chemicals and materials properly and with caution.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Security Officer

Paramount
06.2022 - 05.2023
  • Addressed problems quickly, and reported clear information while working under minimal supervision.
  • Guarded, restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures, and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests' passage.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Security Officer

All Season Protection
10.2023 - 09.2024

Guarded entryway of bars, nightclubs, and lounges.


Checked IDs and monitored the place for customer and staff safety reasons.


Guarded the restrooms to assure proper entry for all customers.


Reacted to the confrontation to assure safety and order.


Offered hospitality services to all customers and staff included.

Security Officer

Elite Investigations Ltd.
01.2024 - 12.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Guarded entryway of the store to assure customer safety, and also to prevent theft.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Temp Porter

Alliance Building Services
12.2024 - 03.2025
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.

Security Officer

Alliance Security
04.2025 - Current

Front desk appointment, guest check-in.


Monitor premises through CCTV, as well as physical checkpoint scans.


Exterior guarding of plaza sections between residential and corporate.


Granting access to public restroom services for Plaza visitors.


Check in with messenger services, as well as other building services, through the special access point of the building.

Vacation Replacement Porter

Gardian Services
05.2025 - Current
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Completed sweeping, mopping, and window-cleaning.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.

Education

High School Diploma -

Aspirations Diploma Plus High School
Brooklyn, NY
12.2019

Certification

I have my f-02 certificate for shelters in the security feild

I have my 8 & 16 hour certificate for security feild

I have a defensive driving certificate on record for delivery or driver positions


Skills

  • Verbal and Written Communication
  • Documentation and reporting
  • Safe driver training
  • Heavy hauling
  • Navigation skills
  • Inventory Tracking
  • Complaint resolution
  • Creative problem solving
  • Multitasking Abilities
  • Flexible and Adaptable
  • Organization and Time Management
  • PPE Compliance
  • Attention to Detail
  • Problem-Solving
  • Vehicle Cleaning and Maintenance
  • Ability to Lift 50 Pounds
  • Shopping Orders
  • Comfortable With Overnight Runs
  • Dependable and Reliable
  • Courteous and Polite Demeanor

Languages

English
Professional Working

Timeline

Vacation Replacement Porter

Gardian Services
05.2025 - Current

Security Officer

Alliance Security
04.2025 - Current

Temp Porter

Alliance Building Services
12.2024 - 03.2025

Security Officer

Elite Investigations Ltd.
01.2024 - 12.2024

Security Officer

All Season Protection
10.2023 - 09.2024

Security Officer

Paramount
06.2022 - 05.2023

UPS Temp Personal Driver

UPS
08.2021 - 12.2021

Delivery Driver

Wonolo
03.2021 - 11.2022

Housekeeping

Diem Home Services
02.2021 - 08.2021

Retail Inventory Auditor

RGIS Inventory
12.2017 - 02.2020

High School Diploma -

Aspirations Diploma Plus High School