Friendly, outgoing Host with a strong history of going above and beyond. Skilled with keeping a positive attitude at stressful times, diffusing situation to ensure a smooth work flow, and staying organized. Offering a memorable experience.
Overview
4
4
years of professional experience
Work History
Lead Hospitality & Food Runner/Busser
La Popular
Roseville
04.2023 - Current
Reset and cleaned tables quickly to prepare for new customers.
Answered customer questions about hours, seating, and menu information.
Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Coordinated large party reservations 40+, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
Overnight Package Handler
United Parcel Service, UPS
Rocklin
07.2022 - 04.2023
Followed safety regulations to maintain safe work environment.
Handled packages up to 80 LBS
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Checked packages and merchandise for damage and notified vendors.
Hospitality
Mimosa House
Gold River
01.2022 - 09.2022
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
Answered phone calls to take orders, give information and document reservations.
Provided patrons with estimated waiting times during peak service hours.
Shift Lead
Nekter Juice Bar Inc.
Roseville
10.2020 - 03.2022
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Responded to and resolved customer questions and concerns.
Kept employees operating productively and working on task to meet business and customer needs.