Summary
Overview
Work History
Education
Skills
Timeline
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GABRIEL WHITE

Minneapolis,MN

Summary

Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents. Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities.

Overview

6
6
years of professional experience

Work History

Residential Program Coordinator

Dungarvin
10.2022 - Current
  • To assist with daily living needs of vulnerable adult clients
  • Implement individual program plans, document client progress, and respond to meet service needs, while ensuring the safety and wellbeing of the clients
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.

Contact Center Sr Claim Rep

Securian Financial
11.2021 - 12.2022
  • Provide timely responses to customers, advisors, channel partners, and distributors by telephone about their claim, consistent with service and quality standards
  • Process customer requests, bills and accounts, and applications for service, maintenance, and termination
  • Troubleshoot and resolves customer concerns

Human Resource Intern

UPS
08.2020 - 11.2021
  • Support all internal and external HR related inquires or request
  • Assist with recruitment by interviewing candidates, performing background checks and completing I9 forms
  • Complete boarding and exit paperwork and daily administrative duties.

Family Resources | Housing and Shelter Advocate
11.2017 - 04.2020
  • Provide case management to survivors of domestic abuse, sexual assault, other violent crimes, and those affected with drug/alcohol/ dependencies and mental health issues
  • Advocacy includes client emotional support, goal setting and community education and partnering; Safety planned with clients for current and future well-being
  • Assist clients with various tasks such as researching safe housing options, budgeting, searching for reliable employment and problem solving to address barriers
  • Answer crisis line calls and assist callers with crisis intervention and safety planning
  • Conducted intakes and risk assessments on domestic violence victims in order to measure the levels of violence
  • Participate in shelter upkeep and management
  • Complete timely client documentation, shift logs, work orders and time sheets
  • Negotiated in-house conflicts between residents while maintaining a healthy living environment
  • Provides caring, steady support for children and youth as they go through court proceedings and counseling sessions
  • Offers crisis-counseling for children and youth who have experienced trauma, domestic violence, sexual assault, mental health problems, or other challenges
  • Administrative work: Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Care Coordinator

Lutheran Services
12.2018 - 07.2019
  • Preform daily administrative duties
  • Family Support; Crisis Management; Case coordination through the use of assessments; developing treatment plans
  • Evaluating family progress; Facilitating and monitoring supervised family interactions; providing transportation for families, as needed
  • Complete Timely Monthly reports and communication per case for company, DHS, Judges, parents and Lawyers
  • Answer routine letters, emails and phone calls with sign release.

Education

Associate of Arts -

Anoka-Ramsey Community College
Minneapolis, MN
08.2016

Skills

  • Collaboration and partnership building
  • Family engagement
  • Behavior management
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Resource coordination
  • Healthcare coordination
  • Empathy and compassion
  • Multitasking abilities
  • Client advocacy
  • Interpersonal skills
  • Case management
  • Medication administration
  • Conflict resolution
  • Staff supervision
  • Crisis intervention
  • Goal setting
  • Time management
  • Problem-solving abilities
  • Activity planning
  • Group facilitation
  • Active listening
  • Organizational skills
  • Written and Verbal Communication
  • Positive Working Relationships
  • Facility Management
  • Training and Mentoring
  • Certified in CPR/AED

Timeline

Residential Program Coordinator

Dungarvin
10.2022 - Current

Contact Center Sr Claim Rep

Securian Financial
11.2021 - 12.2022

Human Resource Intern

UPS
08.2020 - 11.2021

Care Coordinator

Lutheran Services
12.2018 - 07.2019

Family Resources | Housing and Shelter Advocate
11.2017 - 04.2020

Associate of Arts -

Anoka-Ramsey Community College

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GABRIEL WHITE