Dynamic and results-driven professional, excelling in employee training and customer service, with proven ability to enhance team collaboration and resolve conflicts effectively.
Overview
4
4
years of professional experience
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
Augusta, GA
08.2022 - Current
Prepared specialty beverages.
Monitored inventory levels of supplies and restocked when necessary.
Provided excellent customer service by responding to inquiries quickly and professionally.
Adhered to health department regulations concerning sanitation standards.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Evaluated employee progress throughout the course of their training program.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Associate
HotTopic
Augusta, GA
07.2023 - 09.2025
Provided customer service support for inquiries, complaints, and returns.
Watched for and recognized security risks and thefts to prevent or handle situations.
Maintained knowledge of sales and promotions, return policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Associate
Old Navy
Augusta, GA
11.2021 - 03.2023
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Education
Some College (No Degree) - Psychology
Augusta University
Augusta, GA
Skills
Customer service
Employee training
Product knowledge
Conflict resolution
Team building
Health standards compliance
Communication skills
Time management
Relationship building
Collaboration
Inventory management
Cash handling
Accomplishments
Graduated highschool with honors and maintained honors throughout my enrollment in University.
ADVANCED PCT/ADVANCED EMERGENCY MEDICAL TECHNICIAN CARDIAC CATH LAB at HCA Doctors Hospital of AugustaADVANCED PCT/ADVANCED EMERGENCY MEDICAL TECHNICIAN CARDIAC CATH LAB at HCA Doctors Hospital of Augusta