Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Yates

San Antonio,TX

Summary

A detail-oriented and passionate Bookstore Professional with extensive experience in retail environments and a strong background in customer service, inventory management, and sales. Proficient in enhancing customer experiences through excellent service and a deep understanding of literary products. Adept at creating engaging displays and efficiently managing stock levels, ensuring a welcoming and well-organized store environment. Committed to fostering a love for reading and supporting the operational success of bookstores. Customer Service Excellence Effective Complaint Resolution Accurate Cash Handling Store Cleanliness & Organization Advanced Literary Knowledge Inventory Tracking & Management High Lead Conversion Rates Personalized Customer Service Team Collaboration & Leadership BOOKSTORE PROFESSIONAL & CUSTOMER SERVICE SPECIALIST Customer Service Excellence: Demonstrated ability to engage positively with customers, providing high-quality service and support. Effective Complaint Resolution: Skilled in addressing and resolving customer complaints in a timely and satisfactory manner. Accurate Cash Handling: Experienced in managing transactions with precision and accountability. Store Cleanliness & Organization: Proven ability to maintain a clean and orderly store environment, enhancing the shopping experience. Advanced Literary Knowledge: Possesses a deep understanding of literature, which is essential for providing insightful recommendations and engaging with customers in a bookstore setting.

Overview

5
5
years of professional experience

Work History

Team Member

Tractor Supply Company
Cibolo, TX
06.2019 - 06.2024
  • Proficient in Microsoft Office Suite and inventory management software
  • Active participant in local book clubs and literary events, demonstrating a passion for the literary community
  • Retail and Customer Service Management, In my tenure at Tractor Supply Company, I dedicated myself to being a reliable and proactive team member, ensuring the store's success through various responsibilities
  • My contributions included:
  • Working scheduled shifts with flexibility to cover for coworker absences, holidays, and peak periods, demonstrating my commitment and reliability
  • Developing strong cooperative relationships with coworkers and managers, contributing to a harmonious and collaborative work environment
  • Completing jobs quickly and accurately, thereby contributing to the team's overall success and maintaining high productivity levels
  • Maintaining a productive and efficient approach to all tasks, ensuring operations ran smoothly and efficiently
  • Organizing store merchandise racks and displays to promote and maintain visually appealing environments, enhancing the shopping experience for customers
  • Answering product questions with up-to-date knowledge of sales and store promotions, providing customers with informative and helpful service
  • Helping customers by answering questions about products and services, locating merchandise, and promoting key items, thus improving customer satisfaction and driving sales
  • Communicating positively with children and guardians, fostering an atmosphere of trust and respect
  • Organizing and cleaning the home after activities, including picking up toys and straightening up the playroom, to maintain a safe and welcoming environment
  • Encouraging children to be understanding and patient with others, promoting empathy and social skills.

Delivery Expert

Food Service Franchising, Domino's Pizza
San Antonio, TX
03.2025 - 06.2024
  • In my role as a babysitter, I focused on creating a positive and nurturing environment for children, while ensuring a tidy and organized space for activities
  • Key aspects of my experience include:

Education

Bachelor of Science - Mathematics

Texas A&M University
12.2024

Skills

  • CORE COMPETENCIES & ACCOMPLISHMENTS
  • Technical Skills:
  • Inventory management software, Point of Sale (POS) systems, Microsoft Office Suite, Customer Relationship
  • Management (CRM) software, E-commerce platforms, Social media management, Basic computer troubleshooting, Data entry and
  • Analysis, Online payment processing systems, Digital literacy, E-book management software, Barcode scanning technology
  • SKILLS & PROFICIENCIES

Timeline

Delivery Expert

Food Service Franchising, Domino's Pizza
03.2025 - 06.2024

Team Member

Tractor Supply Company
06.2019 - 06.2024

Bachelor of Science - Mathematics

Texas A&M University
Gabriel Yates