Gabriel Zanotti Lima Siqueira
Winter Garden,FL
Summary
Motivated and detail-oriented IT student with a strong passion for networking and IT infrastructure. Currently pursuing a degree in Information Technology at the University of Central Florida (UCF). Experience in customer service at Disney and Universal Studios, with a background in a Cisco-affiliated internship involving client visits and network solutions. Strong problem-solving skills, teamwork, and adaptability in fast-paced environments. Seeking an International internship in IT Infrastructure or Networking to apply and enhance technical knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salles Cast Member
Disney
Orlando, Florida
01.2023 - Current
- Provided exceptional guest service in high-paced retail environments.
- Managed inventory, handled transactions, and ensured smooth operations.
- Developed strong communication, problem-solving, and teamwork skills.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
Salles Team Member
Universal Studios
Orlando, Florida
12.2022 - 12.2024
- Assisted guests with product inquiries and purchases in various park locations.
- Maintained stock organization and store cleanliness.
- Built customer service experience with international clientele.
- Collaborated with team members to maximize productivity and efficiency.
International IT Intern
StoneGround IT
Sao Paulo, Sao Paulo
12.2021 - 01.2022
- Participated in a Cisco-affiliated internship, gaining exposure to network solutions.
- Assisted with client visits, discussing networking needs and solutions.
- Gained hands-on experience with basic network troubleshooting and configurations.
Education
Associate of Arts -
Valencia College
Orlando, FL08-2023
High School Diploma -
Freedom High School
Orlando, FL05-2021
Bachelor of Arts - Information Technology
University of Central Florida
Orlando, FLSkills
- Basic Networking (TCP/IP, VLANs, Routing, and Switching)
- Troubleshooting and IT support
- Customer Service and Problem-Solving
- Technical aptitude
- Language proficiency
- Strong teamwork
- Creativity and innovation
- Sales proficiency
- Multitasking in High-Paced Environments
- Adaptability and Team Collaboration
Volunteer
- Give kids the world - Disable children care
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Affiliations
Cisco Networking Academy Student – Engaged in self-paced courses and practical labs to enhance networking knowledge.
Soccer Team Member – Participated in weekly training and matches, developing teamwork, leadership, and discipline skills.
Accomplishments
- Employee Recognition Award – Walt Disney World: Recognized for exceptional customer service, and teamwork.
- Employer of the Month – Universal Studios: Achieved high sales performance and excellent guest satisfaction scores.
Certification
- Working on CCNA Cisco.
- TestOut IT Fundamentals Pro Certification
Timeline
Salles Cast Member
Disney
01.2023 - Current
Salles Team Member
Universal Studios
12.2022 - 12.2024
International IT Intern
StoneGround IT
12.2021 - 01.2022
- Working on CCNA Cisco.
- TestOut IT Fundamentals Pro Certification
Associate of Arts -
Valencia College
High School Diploma -
Freedom High School
Bachelor of Arts - Information Technology
University of Central Florida
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