Gabriel Zuniga
Saint Johns,FL
Summary
Dedicated professional with a strong history at Bergstrom Buick GMC of Appleton, focused on delivering excellent customer service and technical skills. I’m great at building relationships and solving problems, which has helped improve guest satisfaction and service efficiency. I use critical thinking and process improvements to boost business success and customer loyalty.
Overview
7
7
years of professional experience
Work History
Service Writer
Bergstrom Buick Gmc Of Appleton
Appleton, WI
03.2023 - Current
- Acted as a bridge between guests and technicians to ensure a smooth workflow and clear expectations.
- Advised guests on preventative maintenance schedules for their vehicles, based on manufacturer recommendations.
- Conducted post-service follow-ups to ensure guest satisfaction, and encourage repeat business.
- Ensured accurate and detailed documentation of guest concerns, vehicle issues, and repair recommendations.
- Greeted guests, listened to their vehicle concerns, and wrote up service orders.
- Managed manufacturer warranties, recalls, and extended service plans.
- Prepared estimates, processing payments, and ensuring all charges are properly accounted for.
- Provided clear and professional updates to guests about repairs, costs, and timelines.
- Provided cost estimates for additional repairs and services requested by customers.
Team Leader
A&W
Wautoma, WI
06.2018 - 02.2023
- Assisted customers with menu selections, answered ingredient questions, and provided pricing information.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Performed store opening, closing, and shift-change actions.
- Resolved customer complaints effectively while maintaining a high level of customer service.
Real Estate Agent
Keller Williams
Wautoma, WI
05.2022 - 10.2022
- Conducted a thorough needs analysis and pre-qualification with prospective clients
- Coordinated appointments to show homes to prospective buyers.
- Ensured all transactions followed state laws regarding real estate practices.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Researched current listings available in the area using multiple online resources.
Education
Associate of Science - Business Management
Fox Valley Technical College
Appleton, WI05-2024
Skills
- Active Listening
- Attention to Detail
- Critical Thinking
- Conflict Resolution
- Customer Service Excellence
- Decision Making
- Multitasking
- Problem-Solving
- Process Improvement
- Relationship Building
- Technical Proficiency
- Time Management
- Written and Oral Communication Skills
Languages
Spanish
Native/ Bilingual
Timeline
Service Writer
Bergstrom Buick Gmc Of Appleton
03.2023 - Current
Real Estate Agent
Keller Williams
05.2022 - 10.2022
Team Leader
A&W
06.2018 - 02.2023
Associate of Science - Business Management
Fox Valley Technical College
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