Gabriela Berkvins
Hopkinsville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Pet Care Specialist
You Dirty Dog
04.2023 - Current
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Assisted in reuniting lost pets with owners through vigilant identification checks and coordination efforts.
- Delivered exceptional service by tailoring care plans to accommodate individual pet requirements.
Unit Supply Specialist (92Y)
Army National Gaurd
06.2019 - Current
- Enhanced inventory accuracy by conducting thorough inspections and maintaining detailed records of equipment and supplies.
- Collaborated with other departments to optimize resource allocation, ensuring all units were adequately supplied for missions and training exercises.
- Demonstrated adaptability by quickly adjusting supply plans in response to changing mission requirements or unforeseen circumstances.
- Managed the procurement process to ensure timely acquisition of necessary supplies, supporting mission readiness and operational success.
- Reduced equipment downtime by implementing a proactive maintenance schedule, boosting overall unit performance.
Pet Care Specialist
The Muddy Mutt
07.2021 - 03.2023
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Handled animals safely and remained calm in different situations.
- Managed scheduling effectively to accommodate multiple appointments while ensuring adequate attention was given to each pet's needs throughout the day.
Manager
Fetch! Pet Care
07.2021 - 07.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2017 - 06.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication channels for better customer experience, implementing efficient CRM systems.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
General Studies
NorthWest Arkansas Community College
Bentonville, ARAllied Health
Hopkinsville Community College
Hopkinsville, KY05.2025
Skills
- Socialization strategies
- Customer service
- Client communication
- Task prioritization
- Attention to detail
- Patience and composure
- Problem-solving abilities
- Accountability Documentation
- Time Management
- Policy Implementation
- Workforce Management
Languages
spanish
Native or Bilingual
Timeline
Pet Care Specialist
You Dirty Dog
04.2023 - Current
Pet Care Specialist
The Muddy Mutt
07.2021 - 03.2023
Manager
Fetch! Pet Care
07.2021 - 07.2022
Unit Supply Specialist (92Y)
Army National Gaurd
06.2019 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2017 - 06.2021
General Studies
NorthWest Arkansas Community College
Allied Health
Hopkinsville Community College
Similar Profiles
Jaden KayJaden Kay
Automotive Detailer at Dirty Dog DetailsAutomotive Detailer at Dirty Dog Details
Mya OrtegaMya Ortega
Shop Assistant at Dirty Dog GroomingShop Assistant at Dirty Dog Grooming
Kelly KadelsikKelly Kadelsik
Bartender at The Dirty DogBartender at The Dirty Dog