Summary
Overview
Work History
Education
Skills
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Timeline
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Gabriela Acevedo

San Diego,USA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

10
10
years of professional experience

Work History

Server

Coco Maya
01.2022 - Current
  • Assisted with the creation of the menus and drinks while opening the restaurant.
  • Accommodate with all guests and create a memorable experience for all patrons.
  • Ensure that all tables are being taken care of at the highest level of service.
  • Memorizing all new menus/drinks and upcoming events.
  • Cater to private parties and attentive to all upcoming situation.
  • Highest average order value and upsell on drinks and food.
  • Provide full tableside service in a very busy, upscale restaurant in downtown Little Italy, with many great reviews and feedback.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Served food and beverages promptly with focused attention to customer needs.

Bartender

Little Italy Food Hall
03.2024 - 02.2025
  • Expert Mixology – Extensive knowledge of craft, classic, and signature cocktail preparation with strong attention to flavor profiles and presentation.
  • High-Volume Service Proficiency, Proven ability to manage large crowds efficiently without sacrificing quality or customer experience.
  • POS & Cash Management Advanced proficiency with multiple POS systems (e.g., Toast, Aloha, Square) and precise cash handling, including till balancing and nightly deposits.
  • Beverage Knowledge In-depth understanding of spirits, wines, beers, and liqueurs, including pairing recommendations and upselling strategies.
  • Inventory Control Skilled in monitoring stock levels, placing accurate orders, and minimizing waste to ensure consistent service flow and cost efficiency.
  • Guest Engagement & Hospitality, Strong interpersonal skills with a focus on creating memorable guest experiences and encouraging repeat business.
  • Crisis & Conflict Resolution ,Capable of quickly resolving guest concerns and diffusing tense situations with professionalism and poise.

Administrative Assistant Intern (Part-Time)

Let's Talk Real Estate, Inc.
01.2022 - 01.2023
  • Provide assistance for marketing and creative strategies for business expansion purposes.
  • Assist with communication with other business owners for public networking events and help with costum invitations.
  • Plan, organize, and schedule company meetings in the office, off-site, and via video conference calls.
  • Maintain filing system, contact database, scheduling, and upcoming inventory.

Server

Sugar Factory
01.2019 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Memorized the menu and recommend appetizers, meals, and drinks from restaurant wine stock.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender/Server

Breakfast Republic
02.2018 - 01.2020
  • Greet guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive experience.
  • Engage in friendly conversation as I suggest new menu items, process payments, make correct change and help with the beverage orders for guests.
  • Verify identification and age requirements of customers.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Build a rapport with regular customers to create a positive atmosphere.

Secretary

Farmer Insurance
03.2015 - 01.2018
  • Greeted visitors and directed them to the appropriate departments or individuals.
  • Answered telephones and responded to inquiries.
  • Booked meeting rooms, set up conference calls.
  • Performed administrative tasks, including filing and photocopying.
  • Implemented and/or developed office procedures and record systems.

Education

Business Administration - Finance

Southwestern College
04.2025

Skills

  • Bilingual - Spanish
  • Detail Oriented
  • Microsoft Office
  • Time Management
  • Strong work ethic
  • Highly reliable
  • Guest engagement
  • Menu memorization
  • Cash register operation
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Customer service expertise
  • Responsible alcohol service
  • Suggestive upselling
  • Strong multitasking

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Timeline

Bartender

Little Italy Food Hall
03.2024 - 02.2025

Server

Coco Maya
01.2022 - Current

Administrative Assistant Intern (Part-Time)

Let's Talk Real Estate, Inc.
01.2022 - 01.2023

Server

Sugar Factory
01.2019 - 01.2022

Bartender/Server

Breakfast Republic
02.2018 - 01.2020

Secretary

Farmer Insurance
03.2015 - 01.2018

Business Administration - Finance

Southwestern College

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