Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gabriela Aguilera

Receptionist
Hackensack,NJ

Summary

Adept at fostering positive customer relationships and managing multi-line phone systems, I excelled in roles at Mahwah Honda and beyond, enhancing service delivery and streamlining payment processes. My expertise in inventory control and commitment to excellence propelled significant improvements, showcasing my ability to lead and innovate in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Receptionist

Mahwah Honda
Mahwah, NJ
01.2023 - Current
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments.
  • Updated daily log book with information about visitors entering the premises.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Nail Technician

Self-employeed
Hackensack, NJ
01.2005 - Current
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Cleaned and sanitized tools and work station in adherence with safety requirements.
  • Educated clients on proper nail care techniques.
  • Promoted enhanced treatments to repair and improve nail strength.
  • Scheduled client appointments and accepted payments.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Ensured that safety protocols were followed during each service provided.

Server

tavern on the green
Paramus, New Jersey
07.2023 - 03.2024
  • Prepared drinks according to standard recipes.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.

Restaurant Manager

Family Restaurant
Passaic, NJ
01.2013 - 01.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created detailed reports on weekly and monthly revenues and expenses.

Education

Bartender License -

Bar Academy
Verona, NJ
07-2023

GED -

Bergen Community College
Paramus, NJ
01-2022

Certificate - Post-op Body Sculpting

Body Sculpting/wood Therapy
New Jersey
01-2022

Skills

  • Appointment scheduling
  • Payment processing
  • Multi-line phone management
  • Customer relationship management
  • Daily log maintenance
  • Inventory control

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Server

tavern on the green
07.2023 - 03.2024

Receptionist

Mahwah Honda
01.2023 - Current

Restaurant Manager

Family Restaurant
01.2013 - 01.2023

Nail Technician

Self-employeed
01.2005 - Current

Bartender License -

Bar Academy

GED -

Bergen Community College

Certificate - Post-op Body Sculpting

Body Sculpting/wood Therapy

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Gabriela AguileraReceptionist