Gabriela Almeida

Key Responsibilities:

• Received student forms and checked information in Banner to ensure accuracy.
• Filled out spreadsheets with students' information, maintaining organized documentation for team reference.
• Assigned students to the callers team, facilitating communication between students and college representatives.
• Provided assistance to students who had not yet applied to the college, providing information and guiding them through the application process when needed.
• Contacted students and scheduled placement tests.
• Assigned students to the testers team, coordinating logistics.
• Followed up on the intake process to ensure students were ready to start classes on time.
• Solved problems and addressed issues with instructors and team members.
  

Key Responsibilities:

• Maintained compliance with test policies, practices and procedures.
• Maintained confidentiality of students information.
• Validated appropriate identification to allow admission to testing area.
• Reduced instances of cheating by monitoring exam rooms.
• Utilized computers to administer tests, record scores in both Banner and spreadsheet formats, and generated reports as needed.
• Administered both individual and group assessments, in-person and remotely, following testing guidelines and protocols.
• Helped accommodate students with disabilities or special needs for alterations to test administration.
• Troubleshot issues with computer-based examinations.
• Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.

April 2013 - August 2013: Branch startup.

Recruitment, hiring, and onboarding (about 500 employees).

Key Responsibilities:

• Oversaw the operations of three recruitment agencies responsible for advertising job openings and pre-selecting candidates.
• Maintained effective communication with agencies to ensure a steady flow of candidates.
• Scheduled interviews with respective supervisors and coordinators.
• Ensured timely and efficient interview processes by managing interview calendars and coordinating schedules.
• Negotiated salary and benefits packages with successful candidates.
• Collected, reviewed, and verified all necessary documentation from candidates.
• Coordinated pre-employment medical exams for candidates, ensuring compliance with company policies.
• Liaised with the hiring team to finalize the hiring process and facilitate a smooth transition for new employees.
• Provided comprehensive support to new hires during the onboarding process.
  

September 2013 - March 2017

Culture; Career and Development; Internship program; Inclusion Program.

Key Responsibilities:

• Conducted comprehensive culture training for all new employees.
• Implemented refresher Culture training programs for transferred employees to ensure seamless integration into the new branch.
• Responsible for execution of the internship program, managing the communication with colleges and universities, recruitment, onboarding, and continuous support for interns and leaders.
• Monitored and evaluated the progress of interns, providing guidance and feedback to ensure successful completion of the program.
• Launched the branch’s first hiring process for employees with disabilities, in compliance with Brazilian law.
• Designed and conducted training programs for leaders and teams for an effective inclusion and supported the recruitment process for disabled candidates.
• Assisted the coordinator in developing and implementing the career and development program for employees.
• Designed and delivered leadership training to enhance management skills and foster a positive leadership culture within the organization.
• Developed and conducted exit interviews to gather insights on employee experiences and identify areas for improvement.
• Initiated data collection and analysis to support HR decision-making and improve employee engagement and retention.
  

April 2017 - February 2018

Managers support; Compliance; and Recruitment Supervision.

Key Responsibilities:

• Served as the primary HR liaison for four managers and their respective teams. Conducted weekly onsite visits to provide HR support, address employee concerns, and disseminate important HR information.
• Assisted the HR manager in handling compliance cases, ensuring adherence to company policies and legal regulations. Actively participated in investigations and resolution of compliance-related issues.
• Promoted to supervise the recruitment area, overseeing the entire recruitment process. Initiated and managed intern recruitment, ensuring all procedures aligned with company policies and compliance standards.
  
  

Key Responsibilities:

• Full Recruitment Cycle Management: Managed the entire recruitment process for five offices in the North and Northeast regions of Brazil, from job posting and candidate sourcing to interviewing and onboarding. Ensured a seamless and efficient hiring process, aligning with company standards and objectives. HR System: TALEO.
• New Employee Orientation: Conducted comprehensive orientation sessions for new employees across the five offices, facilitating their integration into the company culture and operations. Provided essential information on company policies, procedures, and benefits.
• Training and Development: Delivered in-person training sessions to employees in all five offices to enhance their skills and knowledge. Monitored and reported on the progress and completion of online training programs, ensuring compliance and continuous development. Conducted cultural training for all employees in preparation for a significant audit process. HR System: SAP.
• Employee Support: Collaborated with the HR team to assist and answer questions from employees, providing timely and accurate HR support.
  

Key Responsibilities:

• Advertised job opportunities on social media platforms and job boards.
• Collaborated with hiring managers to understand job requirements and expectations.
• Conducted phone and in-person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Created reports about the applicants for the hiring managers.
• Coordinated schedules to arrange management interviews with applicants.
• Built strong relationships with managers and companies' HR teams to ensure the excellent hiring experience.
• Developed recruiting strategies to identify qualified candidates and build network.