Gabriela Alvarez

As the first point of contact for Singleton Marine, I provided exceptional customer service to all visitors and callers. I managed the front desk, directed incoming calls, and ensured the reception area was always welcoming and organized. I scheduled service appointments, supported the sales and service departments with administrative tasks, and helped maintain accurate customer records. I also handled incoming and outgoing mail, managed office supplies, and performed general clerical duties such as filing, data entry, and document preparation. I was in charge of cash reports where I would confirm the in going and outgoing funds of the store. My role required strong communication skills, attention to detail, and the ability to multitask in a fast-paced, customer-focused environment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.