Gabriela Amorin Matienzo
Miami,USA
Summary
Experienced professional with 4 years in the tourism industry, specializing in sales and representation. Proven expertise in customer service and conflict resolution, with a strong ability to manage client relationships effectively. Basic knowledge of marketing strategies and social networks, with a proactive attitude towards continuous learning and improvement in these areas. Adept at providing proactive customer solutions and driving results through strong communication and leadership skills.
Overview
2025
2025
years of professional experience
Work History
Travel Specialist
Alegro Travels
01.2024 - 01.2025
- Coordinated travel itineraries, ensuring seamless arrangements for clients' trips.
- Researched and negotiated with vendors to secure competitive rates and services.
- Managed client communications, providing timely updates and addressing inquiries promptly.
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Executed sales strategies to achieve monthly targets, improving overall team performance.
B2B Manager
Health Top Travel
2023 - 2024
- Developed and executed B2B marketing strategies to enhance client engagement and drive revenue growth.
- Cultivated relationships with key stakeholders to strengthen partnerships and expand service offerings.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Delivered presentations to potential clients, showcasing service benefits and addressing specific needs.
- Established strong business relationships with key stakeholders, expanding market reach and influence.
Sales, Customer Service, Travel Manager
Rapid Multiservice
01.2021 - 01.2023
- Coordinated travel logistics for clients, ensuring efficient itinerary planning and cost-effective solutions.
- Managed vendor relationships to secure competitive rates and quality service for travel arrangements.
- Resolved client inquiries and issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Psychology
Jose Marti University
Sancti Spiritus, Cuba01-2021
High School Diploma - undefined
Honorato Del Castillo
Sancti Spiritus, Cuba01.2019
Skills
- Customer Service & Conflict Resolution
- Communications
- Proactive Marketing & Social Networks
- Organizational Skills
- Travel Industry Knowledge
- Advanced Excel
- Computing & Technology
- Fast Learner
- Attention to Detail
LANGUAGES
Native Spanish
Intermediate English
Timeline
Travel Specialist
Alegro Travels
01.2024 - 01.2025
Sales, Customer Service, Travel Manager
Rapid Multiservice
01.2021 - 01.2023
High School Diploma - undefined
Honorato Del Castillo
B2B Manager
Health Top Travel
2023 - 2024
Bachelor of Science - Psychology
Jose Marti University