Gabriela Anaya
Corinth,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience with 5 years plus of experience in Community Manager role. Motivated professional considered talented leader and driven problem solver.
Overview
7
7
years of professional experience
Work History
Community Manager
RPM LIVING
06.2023 - Current
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Responded to customer inquiries in a timely manner.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Created content for social media platforms to engage the community.
- Analyzed user feedback and identified areas of improvement.
- Used communication, negotiation and problem-solving skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager
PMG
Lewisville, TX
11.2022 - 05.2023
- Completed inventory audits to identify losses and errors.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- To provide direct support to the property manager in processing move ins, move outs, lease renewals, marketing, resident retention, evictions, rent collections, process applications, follow ups, mid-month report, end-month report, and Monday morning reports.
Assistant Manager
THE ROBINSON GROUP
Lewisville, TX
12.2021 - 11.2022
- Completed inventory audits to identify losses and errors.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- To provide direct support to the property manager in processing move ins, move outs, lease renewals, marketing, resident retention, evictions, rent collections, process applications, follow ups, mid-month report, end-month report, and Monday morning reports.
Manager/Asst. Mgr/Leasing
AVPM CORP.
Lewisville, TX
02.2019 - 11.2021
- Completed inventory audits to identify losses and errors.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- To provide direct support to the property manager in processing move ins, move outs, lease renewals, marketing, resident retention, evictions, rent collections, process applications, follow ups, mid-month report, end-month report, and Monday morning reports.
Lead/Sales Associate
THRIFT GIANT
Denton, TX
12.2016 - 12.2018
- As a lead/sales associate my role was to greet, interact and communicate with the customers. Offer the customer help as needed. Assisted customers with shopping, including making outfit recommendations. Handled all customer complaints and returns.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Recruited, hired and trained new hires to optimize profitability.
Education
North Central Texas College
12.2019
Diploma -
Guyer High School
06.2014
Skills
- Problem Solving
- Customer Service
- Business Communications
- Customer Engagement
- Tenant and Eviction Laws
- Interior Renovations
- Knowledgeable in Yardi, Knock, Rent Manager, AppFolio,
- Team Training
- Sales Support
- Skilled in Microsoft Office
- Calm Under Pressure
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Community Manager
RPM LIVING
06.2023 - Current
Assistant Manager
PMG
11.2022 - 05.2023
Assistant Manager
THE ROBINSON GROUP
12.2021 - 11.2022
Manager/Asst. Mgr/Leasing
AVPM CORP.
02.2019 - 11.2021
Lead/Sales Associate
THRIFT GIANT
12.2016 - 12.2018
North Central Texas College
Diploma -
Guyer High School
Similar Profiles
Jaylen WillisJaylen Willis
Assistant Community Manager at Rpm LivingAssistant Community Manager at Rpm Living
Carlos MartinezCarlos Martinez
ASSISTANT MANAGER at RPM LIVINGASSISTANT MANAGER at RPM LIVING
Gabriela Torres La FosseGabriela Torres La Fosse
Apartment Leasing Agent at RPM LivingApartment Leasing Agent at RPM Living
VICTORIA DELOSSANTOSVICTORIA DELOSSANTOS
Leasing Agent at RPM LivingLeasing Agent at RPM Living
John HarrodJohn Harrod
Lead Maintenance Technician at Accolade Property ManagementLead Maintenance Technician at Accolade Property Management