Gabriela Anaya Ruelas
Santa Clara,CA
Summary
Approachable individual with strong communication, problem-solving, organizational skills, and a history of working in a residential and housing setting. Passionate about fostering an inclusive, welcoming environment for students.
Overview
5
5
years of professional experience
Work History
Resident Director
Santa Clara University
09.2023 - Current
- Collaborate with the Leadership Team to facilitate the creation of an environment that promotes citizenship, respect, growth, academic success, and compassion among all community members.
- Support 300+ residents, providing personal consultation and conflict resolution.
- Supervise and mentor a team of 16 student staff, including 1 Assistant Resident Director, 10 Community Facilitators, and 5 Desk Assistants.
- Participate in recruitment, training, and evaluation of student staff members.
- Act as primary conduct hearing officer, managing disciplinary procedures and student conduct violations.
- Respond to and manage emergency situations as a second-level responder, participating in 24-hour duty coverage for 3,000 student living in the residence halls.
- Coordinate facilities management, building operations, and room assignments with the Housing Office.
Manage community budgets and oversaw fiscal responsibilities.
Residential Operations Manager
University of San Francisco
07.2021 - 05.2023
- Assisted with training, development, onboarding, evaluating, and supervising around 160 student staff including office mangers and community assistants.
- Aided in the creation of the Student Housing recruitment website.
- Oversaw the comprehensive operations and services for 9 residential front desks including mail and packages, access cards, card charges, and student concerns.
- Served on departmental and functional area committees, including Student Staff Selection, Training and Evaluation, and Front Desk Operations.
Research Assistant
Mujers Unidas Y Activas
05.2022 - 12.2022
- Supported the research team in identifying key stories and research findings for internal and external dissemination purposes
- Conducted qualitative analysis of interviews, coding data, and writing memos
- Attended project team meetings to discuss findings and assist in the final evaluation grant report for the Break the Cycle Research Project
- Identified key findings for a potential journal article on domestic violence and MUA's healing justice work
- Attended weekly project team meetings to discuss findings relating to 3 focus groups transcribed in Spanish and coded interviews.
Desk Attendant
Sacramento State University
06.2019 - 09.2021
- Executed administrative tasks, including filing paperwork, and answering phone calls while delivering top-quality customer service in a professional manner.
- Maintained active communication log and communicated any areas of importance to the supervisor or other staff members.
- Utilized StarRez software to access student information, perform check-ins and check-outs in the system, and check out resources to residents.
Education
Masters of Art - Urban and Public Affairs
University of San Francisco
San Francisco, CA06.2023
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA01.2021
Skills
- Leadership and team management
- Training and development
- Research and data analysis
- Project coordination
- Interpersonal and Communication Skills
- Management skills
Awards & Certificaitons
- Certifications: Mental Health First Aid (Santa Clara University), SafeZone Ally (CSUS), Safe Talk Suicide Prevention(CSUS),
- Awards: RHA Board Member of the Month Award (OTM) (CSUS, thrice), Top 10 Educational Program Award (Institution-based award), PACURH, RHA Building Block of the Year Award (Institution- based award), PACURH
Leadership Experiences
Residence Hall Association, Sacramento State University
President ( 01/2021 – 05/2021)
- Completed all recruitment of RHA Executive Board members with the advisement of the RHA
Advisor(s) and oversee recruitment of Directors if any position is vacant, along with the Vice
President. - Prepared agendas for Executive and General Assembly meetings and chair Constitution and
bylaw committee that shall consist of Hall Council Presidents.
Vice President/NCC (09/2019 – 01/2021
- Created, maintained, and presented financial reports at the executive and general meetings, kept track of all RHA financial records and two financial accounts.
- Represented the residents’ voice by sitting on the Associate Student Incorporation Elections
committee and Housing Applications and Cancellation committee and assisting in programming eff
Director of Marketing and Outreach (04/ 2018 – 05/ 2019)
- Prepare and oversee all publicity and social media advertising campaigns for RHA events.
- Oversee the use of the RHA brand and its proper use for events and advertising and manage RHA Websites and social media platforms
Timeline
Resident Director
Santa Clara University
09.2023 - Current
Research Assistant
Mujers Unidas Y Activas
05.2022 - 12.2022
Residential Operations Manager
University of San Francisco
07.2021 - 05.2023
Desk Attendant
Sacramento State University
06.2019 - 09.2021
Masters of Art - Urban and Public Affairs
University of San Francisco
Bachelor of Science - Criminal Justice
California State University, Sacramento
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