Gabriela Andrecillo
Castaic,CA
Summary
Talented team member with over 10 years of experience in customer service and fast pace work environment. Able to handle high volume work over long shifts without losing focus or skill. Ready for new opportunities to support team and customer needs. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Fluent in Spanish in speaking, reading and writing.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Contractors Wardrobe
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
Cashier
Valencia Car Wash
02.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Bistro Supervisor
Courtyard By Marriott
08.2017 - 10.2023
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Verified prices and computed totals to complete accurate invoices
- Coordinated inventory, stocking, and ordering
- Collaborated with management, sales and engineering to adjust plans and maintain targets
- Performed scheduled inventory counts and supply audits
- Controlled inventory to eliminate expenses and ensure optimal stock
- Trained newly hired employees on all aspects of performing the census
- Ordered and stocked adequate materials to avoid shortages
- Scheduling weekly based on needs.
Cashier
Canyon Car Wash
05.2014 - 09.2018
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Trained new team members in cash register operation, stock procedures and customer service
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Drove sales and add-on purchases by promoting specific item options to customers
- Compiled and updated client data to track payments trends and support accurate accounting
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Worked closely with front-end staff to assist customers
- Answered calls in a pleasant, calm voice and directed callers to proper individuals
- Paged employees over the PA system to ensure prompt connection with callers
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Pricing Team
Old Navy
01.2013 - 05.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Contributed to business growth by confirming customer satisfaction with service and quality
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Provided every customer with professional and polite support for sales and service needs
- Answered questions about current promotions and resolved issues according to store policies
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Managed cash register operations using POS system including processing sales and returns.
Education
Some College (No Degree) - Criminal Justice
DeVry University
Some College (No Degree) - Medical Assistant Program
Charter College
High School Diploma -
Golden Valley High School
05.2013
Skills
- Schedule management
- Staff training and development
- Team oversight
- Sales expertise
- Customer experiences
- Supervision and training
- Inventory management
- Inventory control
- Employee scheduling
- Self-motivated
- Critical thinking skills
- Hands-on learning
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Contractors Wardrobe
01.2023 - Current
Cashier
Valencia Car Wash
02.2021 - 12.2022
Bistro Supervisor
Courtyard By Marriott
08.2017 - 10.2023
Cashier
Canyon Car Wash
05.2014 - 09.2018
Pricing Team
Old Navy
01.2013 - 05.2014
Some College (No Degree) - Criminal Justice
DeVry University
Some College (No Degree) - Medical Assistant Program
Charter College
High School Diploma -
Golden Valley High School
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