Leonor Argueta
Fort Worth,TX
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at Chuy's Tex-Mex Restaurant and Café Bella showcases a blend of strong multitasking and exceptional phone etiquette. By streamlining operations and fostering a collaborative environment, I've significantly contributed to improving service quality and operational standards, demonstrating a keen detail orientation and a quick learning ability.
Overview
2
2
years of professional experience
Work History
To-Go Server
Chuy's Tex-Mex Restaurant
Fort Worth, TX
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Assisted in inventory management, reducing waste and controlling costs for the establishment.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
Waitress Supervisor
Café Bella
Fort Worth, TX
03.2022 - 06.2024
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
Associate Of Applied Arts -
Tarrant County College District
Fort Worth, TXSkills
- Order Accuracy
- Quick Learner
- Phone Etiquette
- Sense of urgency
- Strong multitasking
- Memory retention
- Goal-Oriented
- Detail Oriented
Languages
Spanish
Native or Bilingual
Timeline
To-Go Server
Chuy's Tex-Mex Restaurant
08.2023 - Current
Waitress Supervisor
Café Bella
03.2022 - 06.2024
Associate Of Applied Arts -
Tarrant County College District