Gabriela Asper

§ Responsible for customer satisfaction throughout the relocation cycle.

§ Organize the preparing and closing of audits in accordance to company’s policies and guidelines in a timely manner.

§ Provide regular feedback to management on client’s overall satisfaction with their relocation.

§ Serve as primary contact to provide customer service to transferring employees.

§ Maintain an assigned caseload providing Policy Counseling and Home sale Assistance.

§ Coordinate Moving Services, Broker Registration, and Home marketing.

• Accurately processes approximately 150 Eastern zone orders on a daily basis
• Call center environment
• Lead, trained all temporary employees on our procedures and order entry database
• Liaison between customers, shipping department, inside sales and outside sales teams
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results
• Involved in on-going interaction with the planning team, marketing team and with sales management
• The interaction includes ensuring that there is knowledge of all up-coming events that will impact sales, discuss customer buying practices and discuss changes in business/product plans.

• Accurately processes customer applications received via mail, email and fax
• Responds to customer requests received via email, phone, and fax in a timely manner
• Order products and assist customers with shipping options
• Assures accurate, complete and timely gathering of additional data necessary for business decisions
• Contributes to overall service and operation of Customer Care Department.

• Responsible for customer satisfaction throughout the relocation cycle
• Analyze, calculate, and audit client’s relocation data
• Prepare solution proposals for Account Managers
• Organize the preparing and closing of audits in accordance to company’s policies and guidelines in a timely manner
• Assist in client presentations and visit client sites
• Provide regular feedback to management on client’s overall satisfaction with their relocation
• Serve as primary contact to provide customer service to transferring employees
• Maintain an assigned caseload providing Policy Counseling and Home sale Assistance.