GABRIELA ASPER
Tempe,AZ
Summary
Professional with high standards and results-driven mindset, bringing valuable experience in relocation industry. Proven track record of managing all aspects of relocation logistics, from initial planning to final execution, with focus on efficiency and client satisfaction. Known for collaborative teamwork and adaptability, ensuring smooth transitions and reliable support through changing circumstances.
Overview
30
30
years of professional experience
Work History
Relocation Consultant
Odyssey Relocation Management
09.2014 - Current
- Responsible for customer satisfaction throughout the relocation cycle.
- Managed approximately 50 incoming calls, emails and per day from customers.
- Organize the preparing and closing of audits in accordance to company’s policies and guidelines in a timely manner.
- Provide regular feedback to management on client’s overall satisfaction with their relocation.
- Serve as primary contact to provide customer service to transferring employees.
- Maintain an assigned caseload providing Policy Counseling and Home sale Assistance.
- Coordinate Moving Services, Broker Registration, and Home marketing.
Customer Service Representative
Dell Computers
02.2014 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative Temporary Employee – Various Assignments
Mattson Resources, Workway, Professional Staffing
01.2013 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Care Advocate
I-Flow, a Kimberly Clark Company
07.2010 - 12.2012
- Accurately processes approximately 150 Eastern zone orders on a daily basis.
- Call center environment.
- Lead, trained all temporary employees on our procedures and order entry database.
- Liaison between customers, shipping department, inside sales and outside sales teams.
- Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
- Involved in on-going interaction with the planning team, marketing team and with sales management. The interaction includes ensuring that there is knowledge of all up-coming events that will impact sales, discuss customer buying practices and discuss changes in business/product plans.
Customer Care Representative
American Association of Critical Care Nurses
02.2009 - 06.2010
- Accurately processes customer applications received via mail, email and fax.
- Responds to customer requests received via email, phone, and fax in a timely manner.
- Order products and assist customers with shipping options.
- Assures accurate, complete and timely gathering of additional data necessary for business decisions.
- Contributes to overall service and operation of Customer Care Department.
Senior Client Services Consultant
Cartus
01.2005 - 01.2009
- Responsible for customer satisfaction throughout the relocation cycle.
- Analyze, calculate, and audit client’s relocation data.
- Prepare solution proposals for Account Managers.
- Organize the preparing and closing of audits in accordance to company’s policies and guidelines in a timely manner.
- Assist in client presentations and visit client sites.
- Provide regular feedback to management on client’s overall satisfaction with their relocation.
- Serve as primary contact to provide customer service to transferring employees.
- Maintain an assigned caseload providing Policy Counseling and Home sale Assistance.
- Coordinate Moving Services, Broker Registration, and Home marketing.
Client Analyst
Print Incorporated
07.2003 - 12.2004
- Responsible for customer satisfaction throughout the sales cycle and project approval.
- Analyze, calculate, and audit client’s billing charges.
- Prepare solution proposals for consultants.
- Organize the preparing and closing of audits in accordance to company’s policies and guidelines in a timely manner.
- Conduct training on HP Products at client sites.
Senior Exhibitor Services Representative
The Freeman Companies
01.2000 - 06.2003
- Coordinate and delegate job assignments according to employee’s workload and job descriptions.
- Analyze, calculate, and audit exhibitor’s billing charges.
- Call center environment.
- Lead, Cross trained staff.
- Oversee the preparing and closing of shows in accordance to company’s policies and guidelines in a timely manner.
- Organize the pre-, post, and tear down productions of trade shows.
- Developed and maintained relationships with vendors, including event management firms, caterers, and transportation companies.
Customer Service Representative
Xerox Corporation
07.1995 - 12.1999
- Responsible for customer satisfaction throughout the sales cycle and project approval.
- Responsible for ordering supplies in excess of $80,000 per month for accounts nationwide.
- Update and manage Excel Spreadsheets for twenty Major Accounts.
- Responsible for increasing supplies revenue by five percent in existing accounts.
- Received the award for Supply Profitable Revenue Growth and the Customer Satisfaction award in 1998.
- Responsible for managing and updating service reconciliation database.
- Lead, cross-trained my work group.
- Strong customer interface and customer service skills.
Education
Bachelor of Science - Behavioral Sciences
National University
La Jolla, CA06-2000
Skills
- Relocation management
- Client satisfaction
- Policy counseling
- Home sale assistance
- Moving services coordination
- Customer service
- Vendor management
- Communication skills
- Conflict resolution
- Team collaboration
Accomplishments
- Trained 4 new team members, reducing onboarding time by 20%.
- Lead on the intern program for a major client for 11 years.
- Increased the number of positive surveys by 15%.
- Managed 50+ customer inquiries daily, resolving issues 10% faster than the team average
Timeline
Relocation Consultant
Odyssey Relocation Management
09.2014 - Current
Customer Service Representative
Dell Computers
02.2014 - 09.2014
Customer Service Representative Temporary Employee – Various Assignments
Mattson Resources, Workway, Professional Staffing
01.2013 - 02.2014
Customer Care Advocate
I-Flow, a Kimberly Clark Company
07.2010 - 12.2012
Customer Care Representative
American Association of Critical Care Nurses
02.2009 - 06.2010
Senior Client Services Consultant
Cartus
01.2005 - 01.2009
Client Analyst
Print Incorporated
07.2003 - 12.2004
Senior Exhibitor Services Representative
The Freeman Companies
01.2000 - 06.2003
Customer Service Representative
Xerox Corporation
07.1995 - 12.1999
Bachelor of Science - Behavioral Sciences
National University
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