Gabriela Avalos
Inwood,NY
Summary
Driven and adaptive professional with a proven track record at Fairfield By Marriott, enhancing guest satisfaction and streamlining operations. Excelled in customer service and Spanish fluency, significantly improving sales and team collaboration. Demonstrates exceptional organizational skills and a commitment to maintaining high standards of cleanliness and guest experience.
Overview
3
3
years of professional experience
Work History
Barista
Capri Cafe
07.2024 - 08.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hotel Receptionist
Fairfield By Marriott
11.2021 - 07.2024
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
Education
Highschool Diploma -
Queens High School For Information Research And Technology
Far Rockaway, NYSkills
- Friendly and outgoing
- Active listener
- Cleanliness
- Team Leadership
- Adaptive and creative
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Spanish Fluency
Languages
Spanish
Full Professional
Timeline
Barista
Capri Cafe
07.2024 - 08.2024
Hotel Receptionist
Fairfield By Marriott
11.2021 - 07.2024
Highschool Diploma -
Queens High School For Information Research And Technology
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