Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabriela Ayala

Summary

Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs.

Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Gifted community relations professional knowledgeable about coordinating forms and records efficiently. Detail-oriented, methodical and attentive with analytical and well-coordinated approach.

Proficient in MIcrosoft. Energetic and knowledgeable Community Associate bringing in clerical and program support. Solid data entry, customer service and schedule management abilities. Well-versed fostering proactive and diligent outreach. Adept at conducting tours, managing requests and facilitating positive communication.

Overview

9
9
years of professional experience

Work History

Manager

Vic Paints The World
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Painted surfaces using brushes and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Kept accurate records of paint supplies and other materials.
  • Taped off areas to prevent overspray and other accidents.
  • Followed safety procedures and properly used protective gear while painting.
  • Reached high ceilings and walls with ladders.
  • Monitored key business risks and established risk management procedures.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established foundational processes for business operations.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Created and managed office systems to efficiently deal with documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Updated and maintained confidential databases and records.
  • Wrote reports, executive summaries and newsletters.
  • Filed paperwork and organized computer-based information.
  • Handled incoming and outgoing mail, email and faxes.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Used advanced software to prepare documents, reports, and presentations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Community Associate

Regus
01.2022 - Current
  • Monitored and documented 1583 Forms and Identification data.
  • Composed and completed Audits and 1583 forms.
  • Conducted tours of Downtown Wellsfargo 6th floor, described features and promoted services.
  • Managed cases of virtual office and physical office clients receiving social or community service support.
  • Helped create comprehensive program to meet multiple different audit needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Kept case files updated, accurate and aligned with requirements.
  • Coordinated with different service providers to meet clients' individual needs.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Built relationships with residents, families and community.
  • Maintained documentation, wrote reports and tracked expenses using Microsoft.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Stamped sealed and sorted mail for delivery.
  • Maintained customer satisfaction by responding to customer inquiries and complaints.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Set appointments with salespeople and potential customers.

BABYSITTER

Self Employed
01.2015 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Administered medications, following strict instructions from parents and medical labels.
  • Provided safe transportation to and from school and extracurricular activities.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Engaged with children on individual basis to build positive relationships.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Helped children complete homework assignments and school projects.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Assisted with light housekeeping duties as well as running errands.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Supervised children on playground to help develop physical and social skills.
  • Provided developmentally appropriate activities for children.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Identified warning signs of emotional and developmental problems in children.

Receptionist

Hyde Park Massage and Spa
08.2021 - 08.2022
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected online and card swipe payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Health Screener

Moffitt Cancer Center
08.2020 - 05.2021
  • Inspected equipment for defects and completed basic repairs.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Supported office operations by expertly handling administrative needs.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Disinfected tools, equipment and surfaces between patients.

Team Member/Cashier

Once Upon a Child
01.2020 - 03.2020
  • .Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts with constant perfect attendance
  • Observed packing operations to verify conformance to specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained productive, efficient approach to all tasks.

Education

College Degree - Business Management

Hillsborough Community College
05.2026

High School Diploma -

WESTERN BRANCH HIGH SCHOOL
Chesapeake, VA

Skills

  • Problem-solving
  • Child Care
  • Infant Care
  • Meal Preparation
  • Toddler Care
  • Cashiering
  • Cleaning Experience
  • Customer Service (3 years)
  • Patient Care
  • Caregiving
  • Front Desk
  • Laundry
  • Hospital Experience
  • Additional Information
  • SKILLS
  • ENERGETIC
  • Upbeat
  • Friendly
  • Honest
  • Dependable
  • Self-motivated, with mature judgment, and a strong sense of responsibility
  • Problem-solver
  • Reliable
  • Disciplined
  • Hard-working
  • Dedicated
  • Email Correspondence
  • Customer Satisfaction
  • Payment Collection
  • Money Handling
  • Tenant Eligibility Determination
  • Professional Correspondence
  • Credit Card Transaction Processing
  • Event Planning
  • Schedule Management
  • PowerPoint Presentations
  • Search Engine Optimization Practices
  • Customer Accounts Management
  • Office Supplies and Inventory
  • Electronic Filing System
  • Microsoft Office
  • Common Area Maintenance
  • ID Verification
  • Office Organization
  • Effective Planning
  • Office Equipment
  • Administrative Duties
  • Information Updates
  • Reading Comprehension
  • Customer Experience
  • Spreadsheet Updating
  • Document Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved 1583 USPS Form Compliance Issues which led to more clients completing the form and ensuring the center is compliant with USPS.

Timeline

Manager

Vic Paints The World
06.2023 - Current

Community Associate

Regus
01.2022 - Current

Receptionist

Hyde Park Massage and Spa
08.2021 - 08.2022

Health Screener

Moffitt Cancer Center
08.2020 - 05.2021

Team Member/Cashier

Once Upon a Child
01.2020 - 03.2020

BABYSITTER

Self Employed
01.2015 - Current

College Degree - Business Management

Hillsborough Community College

High School Diploma -

WESTERN BRANCH HIGH SCHOOL

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Gabriela Ayala