Gabriela Banuelos
Hanover Park,IL
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
5
5
years of professional experience
Work History
Manager
Chispachi Hibachi
Hanover Park, IL
11.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maintained professional, organized and safe environment for employees and patrons.
- Supervised labor costs and departmental expenses to remain in line with budget.
Guest Services Supervisor
Menards
Hanover Park, IL
01.2016 - 06.2019
- Created and delivered effective training materials and courses.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Set and managed policies for concierge services and guest relations.
- Coordinated arrivals and departures of lumberyard equipment.
- Checked in and out Rental machinery to guest.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained junior team members in customer service strategies and property policies.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
Security
Andrew Staffing
Lombard, IL
03.2014 - 04.2015
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Education
High School Diploma -
Streamwood High School
Streamwood, IL06.2012
Skills
- Implementation Strategies
- Guest Satisfaction
- Buildium Software Expertise
- Greeting Customers
- Accounts Payable and Receivable Auditing
- Resolving Disputes
- Reservation Setting
- Check-In Procedures
- Payment Collecting
- Checking Guests In and Out
- Front Office Support
- Rewards Programs
- Policy Enforcement
Languages
English
Full Professional
Spanish
Full Professional
sign language
Elementary
Timeline
Manager
Chispachi Hibachi
11.2022 - Current
Guest Services Supervisor
Menards
01.2016 - 06.2019
Security
Andrew Staffing
03.2014 - 04.2015
High School Diploma -
Streamwood High School
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