Adaptable and flexible Certified, entry-level Emergency Medical Technician with educational background highly skilled at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Humboldt General Hospital
08.2020 - 10.2023
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Agent Team Member
Farmers Insurance Agency
08.2019 - 08.2020
Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
Streamlined the communication process for increased efficiency within the team through effective collaboration and information sharing.
Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
Followed up on customers' inquiries to assess satisfaction with provided solutions.
Bar Manager
Cheers
01.2017 - 07.2019
Boosted customer satisfaction by implementing innovative bar management strategies.
Enhanced team productivity through effective scheduling and task delegation.
Streamlined inventory management for optimal stock levels and reduced waste.
Increased revenue with creative marketing initiatives and promotional events.
Mentored and trained staff members to ensure exceptional customer service standards.
Collections Clerk
Gentry Finance
08.2015 - 09.2016
Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management.
Maintained accurate customer records, updating contact information and account details as needed.
Enhanced team productivity by sharing best practices and collaborating closely with colleagues to resolve complex cases.
Developed custom payment plans for clients experiencing financial hardship, demonstrating empathy and understanding while protecting company interests.
Interpreter/Administrative Assistant
Nevada Early Intervention Services
05.2014 - 08.2015
Streamlined office processes by implementing efficient filing and organizational systems.
Assisted therapists in creating lesson plans that catered to diverse learning styles and incorporated various teaching methods.
Attended professional development workshops to stay current on best practices in child development and education, applying new techniques to daily routines.
Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.