GABRIELA BARBIERI
Pembroke Pines,USA
Summary
Dynamic professional with extensive experience in customer service and intake processes. Proven ability to enhance client communication and manage high call volumes effectively. Skilled in multitasking, problem-solving, and utilizing Microsoft Office, with a strong background in creating impactful artwork. Recognized for exceptional teamwork and maintaining professionalism in high-stress situations, consistently achieving service excellence.
Overview
23
23
years of professional experience
Work History
Receptionist/Sales Associate
New Image Blinds Inc.
Sunrise, FL
10.2024 - Current
- Processed customer inquiries and provided information on products offered.
- Assisted with administrative tasks, including data entry and filing documents.
- Answered incoming calls, took messages, and transferred calls.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars and set appointments with clients.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated with vendors for repairs and maintenance of products.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls for products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Artist
Witching Hour Workshop
Pembroke Pines, FL
01.2017 - Current
- Utilized pens, ink, watercolors, charcoal, and oil to create compelling artwork.
- Produced original paintings for sale at Artisan Fairs and Etsy Shop.
- Created murals for residential clients, enhancing aesthetic appeal of spaces.
- Photographed various objects and scenes to gather reference materials.
- Exhibited strong attention to detail through intricate finishing techniques.
Attorney Intake Specialist
Speakeasy Authority Marketing, Inc
Austin, TX
04.2023 - 07.2024
- Screening calls, conducting client intakes, answering questions, and engaging in ongoing communications with various parties involved in legal matters.
- Adept at handling a high volume of calls, ranging from friendly to distressed, and angry callers.
- Courteously greet callers, determine the reason for their call, and answer questions, and/or direct their requests to different offices.
- Scheduled consultation for new clients.
- I summarized a client's legal situation to attorneys and paralegals.
- Empathetically listens to a caller's difficult situation.
- I maintained my composure and tried to diffuse angry callers.
- Answered telephones to direct calls and take messages.
- Developed strong relationships with clients to ensure their satisfaction throughout the intake process.
- Maintained accurate records of client information, and updated databases accordingly.
Pet Sitter
Pembroke Pet Day Care
Pembroke Pines, FL
01.2013 - 11.2018
- Fed and watered animals according to established schedules and specific feeding guidelines.
- Mixed food, liquid formulas, medications, or supplements based on prescriptions and species knowledge.
- Performed grooming tasks including washing, brushing, and trimming coats, along with nail cutting and ear cleaning.
- Responded to patron inquiries, providing detailed information on animal behavior and habitat.
- Answered telephone calls and scheduled appointments efficiently.
- Consulted with clients regarding specific grooming requirements for their pets.
- Exercised animals regularly to enhance physical and mental well-being.
- Maintained sanitary standards by cleaning cages, litter boxes, and bedding.
Secretary
HICO Star
Pembroke Pines, FL
03.2006 - 09.2007
- Coordinated scheduling for property inspections, enhancing overall operational efficiency.
- Managed payment processes, reducing delays, and improving financial accuracy.
- Organized inspection findings and filed reports to streamline data management.
- Facilitated communication between realtors and inspector to ensure timely report submissions.
- Answered incoming calls promptly and routed messages effectively.
- Greeted visitors warmly to provide exceptional customer service.
- Supported client relations during property inspections to foster positive experiences.
Manager
Border Books
Pembroke Pines, FL
10.2004 - 05.2007
- Delivered exceptional customer service by greeting customers and addressing inquiries and complaints.
- Supervised employees in sales, inventory, cash reconciliation, and customer services.
- Managed inventory levels by tracking stock and initiating reorders as needed.
- Instructed staff on effective techniques for handling challenging sales situations.
- Hired, trained, and evaluated personnel, implementing appropriate disciplinary actions when necessary.
- Assigned specific duties to employees, optimizing departmental workflow.
- Enforced safety, health, and security regulations to maintain a safe environment.
- Examined merchandise for accurate pricing, proper display, and functionality to meet standards.
Customer Care Representative & Sales Rep
TCI Cable
Hialeah, FL
03.2002 - 06.2004
- Operated office equipment, including fax machines, copiers, and phone systems, while utilizing computers for spreadsheets and databases.
- Answered telephones promptly, providing information or routing calls to appropriate personnel.
- Established and maintained paper and electronic filing systems for records and correspondence.
- Attached relevant files to incoming correspondence requiring responses.
- Managed incoming mail by opening, reading, routing, and distributing materials; responded to routine letters.
- Completed forms according to established company procedures.
- Scheduled and confirmed appointments for clients and supervisors efficiently.
- Ordered and distributed office supplies to maintain inventory.
Skills
- Data entry
- Time management
- Customer/Client relations
- Telephone skills
- Forum moderation
- Computer proficiency
- Customer service
- Team collaboration
- Dependability & reliability
- Conflict resolution
- Multitasking
- Research efficiency
- Software proficiency
- Problem-solving
- Artwork creation
- Microsoft Office & Google Docs
- Self-motivation
- Empathy
- Zendesk and Discord experience
- WPM 40
- Sales transactions
- Appointment scheduling
- Sales expertise
- Intake specialist
- Office equipment operation
- Payment processing
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Drawing and Painting
- Photography
- Landscaping
- Soccer
Accomplishments
- Employee of the month multiple times at Border Books
References
References available upon request.
Timeline
Receptionist/Sales Associate
New Image Blinds Inc.
10.2024 - Current
Attorney Intake Specialist
Speakeasy Authority Marketing, Inc
04.2023 - 07.2024
Artist
Witching Hour Workshop
01.2017 - Current
Pet Sitter
Pembroke Pet Day Care
01.2013 - 11.2018
Secretary
HICO Star
03.2006 - 09.2007
Manager
Border Books
10.2004 - 05.2007
Customer Care Representative & Sales Rep
TCI Cable
03.2002 - 06.2004
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