Gabriela Barnes
Racine,WI
Summary
Results-driven individual with a proven track record of delivering high-quality work and achieving company goals. Exceptional communication and teamwork abilities. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
English Teacher
Milwaukee Public Schools, MPS
Milwaukee, Wisconsin
08.2022 - Current
- Created lesson plans, presentations, and handouts designed to captivate diverse audiences and communicate complex information in an accessible way.
- Served as the primary point of contact between students, parents, and administration, facilitating clear and timely communication.
- Implemented questioning and discussion techniques to encourage student participation and knowledge acquisition.
- Developed detailed event plans and timelines to ensure successful execution of school events.
- Directed marketing production processes for brochures, flyers, and posters.
- Cultivated relationships with key stakeholders to ensure accurate representation of school and district messages in all communications materials.
Visitation Supervisor
Blended Hearts Youth and Family Empowerment
Milwaukee, WI
05.2022 - 05.2023
- Performed administrative tasks such as scheduling meetings, preparing documents, and maintaining records.
- Developed and implemented policies and procedures for the visitation program in accordance with applicable laws and regulations.
- Facilitated communication between clients, families, staff, volunteers, and external stakeholders.
- Ensured compliance with mandated reporting requirements related to child welfare services.
- Resolved conflicts between clients or visitors involved in a supervised visit or exchange.
Office of Undergraduate Admissions Supervisor
University of Wisconsin-Milwaukee
Milwaukee, WI
08.2021 - 05.2022
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided guidance, training, coaching, and mentoring to call center team members.
- Led strategy meetings with faculty to capture student information.
- Performed root cause analysis to identify opportunities for improvement in operations.
- Developed, implemented, and evaluated admission policies, procedures, and standards.
- Responded promptly to inquiries from parents, staff members, or other stakeholders.
Outbound Marketing Agent
Siegal Marketing Group
Milwaukee, Wisconsin
12.2020 - 08.2021
- Supported sales team in developing relationships with key decision makers within target organizations.
- Updated customer accounts, addresses and contact information within call management databases.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Worked efficiently with different software systems for leads management, account access and research purposes.
Education
Master of Arts - Professional Communications
University of Wisconsin - Parkside
Kenosha, WI05-2025
Bachelor of Science - English Literature and Cultural Theory
University of Wisconsin-Milwaukee
Milwaukee05.2022
Skills
- Innovative Problem-Solving
- Proficient in Written and Oral Communication
- Project Management
- Program Development
- Grant Proposal Writing
- Marketing Coordination
- Event Coordination
- Composed in High-Pressure Situations
Affiliations
- Member, Alpha Kappa Alpha Sorority, Inc.
- Spoken Word Team Coach, Milwaukee High School of the Arts
Certification
- Google Project Management: Professional Certificate
- University of Wisconsin-Parkside: MBA Marketing Certificate
References
References available upon request.
Timeline
English Teacher
Milwaukee Public Schools, MPS
08.2022 - Current
Visitation Supervisor
Blended Hearts Youth and Family Empowerment
05.2022 - 05.2023
Office of Undergraduate Admissions Supervisor
University of Wisconsin-Milwaukee
08.2021 - 05.2022
Outbound Marketing Agent
Siegal Marketing Group
12.2020 - 08.2021
- Google Project Management: Professional Certificate
- University of Wisconsin-Parkside: MBA Marketing Certificate
Master of Arts - Professional Communications
University of Wisconsin - Parkside
Bachelor of Science - English Literature and Cultural Theory
University of Wisconsin-Milwaukee
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