Gabriela Bazan
Hayward
Summary
Highly motivated bilingual candidate looking to establish myself in a position that can provide the experience and opportunity to advance.
Overview
8
8
years of professional experience
Work History
Patient Financial Services Representative/Collections Specialist
Alameda Health System
01.2023 - Current
- Researched billing errors and discrepancies to initiate corrective action.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated reports to track insurance verifications and claim progress.
- Chased insurance companies to achieve accurate and timely payments.
- Updated patient records with accurate, current insurance policy information.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Patient Services Representative/Epic Credentialed Trainer
Alameda Health System
10.2020 - Current
- Provided coaching and mentoring to PSR's employees.
- Trained and mentored PSR's new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed job-specific competencies and performance standards.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Office Manager
Total Health Dental Care
01.2019 - 10.2020
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained CRM database with customer updates and report generation.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
Treatment Coordinator
Dragon Dental Group
01.2016 - 07.2018
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Resolved problems with areas such as communication and billing that could negatively impact services.
Education
No Degree - Health Administration
Chabot College
Hayward, CACertificate - Medical Billing & Coding
Carrington College
San Lorenzo, CAHigh School Diploma -
Metwest High School
Oakland, CA06.2007
Skills
- Administrative and Office Support
- Epic Software
- Orientation and Onboarding
- Project Implementation
- Training Method Development
- Patient Registration
- Complex Problem-Solving
- Medical Terminology
- Insurance Terminology
- Billing and Collections
Timeline
Patient Financial Services Representative/Collections Specialist
Alameda Health System
01.2023 - Current
Patient Services Representative/Epic Credentialed Trainer
Alameda Health System
10.2020 - Current
Office Manager
Total Health Dental Care
01.2019 - 10.2020
Treatment Coordinator
Dragon Dental Group
01.2016 - 07.2018
No Degree - Health Administration
Chabot College
Certificate - Medical Billing & Coding
Carrington College
High School Diploma -
Metwest High School
Similar Profiles
Etim HedmanEtim Hedman
Staff RN II – MICU at Alameda Health SystemStaff RN II – MICU at Alameda Health System
Ejitu Elizabeth LobaoEjitu Elizabeth Lobao
Labor and Delivery Registered Nurse at Alameda Health System Highland Hospital, Patient ServicesLabor and Delivery Registered Nurse at Alameda Health System Highland Hospital, Patient Services
Alice OnuAlice Onu
Certified Medical Assistant at Alameda Health System, Highland HospitalCertified Medical Assistant at Alameda Health System, Highland Hospital
LISSETTE GONZALEZLISSETTE GONZALEZ
Patient Services Representative/Referral Coordinator at Alameda Health System, Highland HospitalPatient Services Representative/Referral Coordinator at Alameda Health System, Highland Hospital
Victor GonzalezVictor Gonzalez
Traffic Control/construction at Labor Finders/Fred SmithTraffic Control/construction at Labor Finders/Fred Smith