Gabriela Beltran
Mesquite
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Call Center Customer Service Representative
Andy's Sprinkler & Drainage
03.2024 - Current
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
Office Manager
HP Professional Tree Care
12.2024 - 03.2025
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Negotiated and executed contracts on behalf of department.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
Bartender
Las Palmas
10.2023 - 02.2024
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
St. Martins Wine Bistro
03.2018 - 05.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed social media accounts by creating posts and responding to comments.
Assistant Manager
Studio Movie Grill
12.2019 - 11.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Hostess / Server / Bartender
Studio Movie Grill
01.2008 - 11.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Hillcrest High School
Dallas, TX06-2010
Skills
- Detail-oriented focus
- Account record keeping
- Proficient in managing multiple tasks
- Prioritization and scheduling
- Documentation expertise
- Detail-oriented data input
- Call handling
- Problem-solving
- Service excellence
- Health codes compliance
- Cocktail preparation
- Engaging interpersonal skills
Languages
Spanish
Native or Bilingual
French
Elementary
Persian
Elementary
Timeline
Office Manager
HP Professional Tree Care
12.2024 - 03.2025
Call Center Customer Service Representative
Andy's Sprinkler & Drainage
03.2024 - Current
Bartender
Las Palmas
10.2023 - 02.2024
Assistant Manager
Studio Movie Grill
12.2019 - 11.2022
Bartender
St. Martins Wine Bistro
03.2018 - 05.2023
Hostess / Server / Bartender
Studio Movie Grill
01.2008 - 11.2019
High School Diploma -
Hillcrest High School
Similar Profiles
Daniel DeandaDaniel Deanda
Service Technician at Andy's Sprinkler Drainage & LightingService Technician at Andy's Sprinkler Drainage & Lighting
Ashli HodgeAshli Hodge
Office Manager at Dalton's Sprinkler, Drainage & LightingOffice Manager at Dalton's Sprinkler, Drainage & Lighting
Hailey GrayHailey Gray
Custard Server at Andy's Frozen CustardCustard Server at Andy's Frozen Custard