Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Benavides

Handford,CA

Summary

Dynamic professional with extensive experience at Navy Exchange, excelling in customer service and sales techniques. Proven track record in inventory management and relationship building, consistently enhancing product availability and customer satisfaction. Adept at visual merchandising and pricing strategy, driving sales growth while fostering a collaborative team environment.

Overview

16
16
years of professional experience

Work History

MICRO MARKET ASSOCIATE

Navy Exchange (NEX)
Lemoore, California
09.2023 - Current
  • Performs various duties within the Micro Market, but not limited to, ensuring the maintenance and upkeep of machines as required. Sells general merchandise to customers, exercising professional selling techniques, and providing service that anticipates and exceeds customer expectations. Operates a motor vehicle throughout the geographical area, and on public roads, in connection with the performance of job duties.
  • Maintains exchange micro markets daily. Inspects and replenishes products, including, but not limited to, a variety of items such as sandwiches, cakes, pies, popcorn, salads, fruits, pastries, sodas, yogurt, and laundry detergent. Ensures that dates regarding product shelf life for perishable items are adhered to (e.g., documents the removal of expired food according to the expiration dates of all food items, sanitizes areas, etc.). And that foods are not spoiled. Removes aged food, or other merchandise, from micro-markets. Greet and engage customers in conversation to provide sales-related assistance, and offer opinions on available or sought-after products. Assists customers in selecting merchandise, and suggests additional items to complement their choices.
  • Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with the supervisor regarding stock additions, deletions, fast- and slow-selling merchandise, customer preferences, needs, and problems. Participates in department meetings and actively seeks opportunities to exchange ideas regarding improvements in customer service, job performance, and achieving sales goals.
  • Sets up and maintains prices, and all Exchange-branded visual programs in micro markets, and, where applicable, machines on items being sold; maintains a current price list for products and merchandise sold in the micro market.
  • Ensures the micro market is maintained in a clean and orderly manner; sweeps, mops the floor, cleans countertops, wipes down coolers, and empties trash cans.
  • Responsible for assisting with resetting merchandise in the micro market at least annually to ensure all merchandise standards are adhered to, such as product adjacencies, branding, and placement.
  • Responsible for the scanner, handheld devices, and/or other electronic devices needed to perform the inventory, receiving, and ordering within the micro market.
  • Assists in relocating and installing new machines at locations; cleans the interior and exterior using appropriate cleaning solutions. Makes settings and adjustments on food dispensing, and liquid dispensing.
  • Responsible for inventory control, including micro markets, trucks, routes, etc., in both the vending and micro market systems.
  • Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting and supporting other vending team members to the maximum extent possible.
  • Become knowledgeable regarding merchandise selected, including proper setup, use, care, and characteristics of various product price points. Communicates product-related information to customers knowledgeably, and legibly.
  • Developed and maintained relationships with vendors to ensure product availability.
  • Salary: $20.29 hourly

Sales Associate

Navy Exchange (NEX)
Lemoore, California
10.2020 - Current
  • As a sales associate, I can effectively highlight our brand and image while contributing to the building of our reputation as a company that values its customers and their opinions. Directly responsible for assisting customers, and helping them recognize the need for our products and services. Capable of learning about what we sell, and can articulate our purpose in a manner that is educational, insightful, and professional. Positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
  • Proactively engage, and make a connection with customers. Asking questions, listening to customers' needs, and directing them to merchandise, while informing them about upcoming events, promotions, and mobile offers. Provide premier customer service. Cooperate and build positive, inclusive, and respectful relationships; take accountability for one's actions and outcomes.
  • Cross-training in the opening operations of a gas station and minimart, and securing internal control items such as facility keys and daily deposits for pick-up and drop-off. Verify the accountability of funds being picked up and transported to the facility daily.
  • Inspect fuel equipment for damage or wear and tear, and report any issues to the management team.
  • Receiving merchandise from vendors for accountability, and processing it in the system for accuracy. Process and update gas prices in the RUBY system according to GasBuddy trends.
  • Ensure closing protocols are being followed according to company policy. All cash and sales are finalized to complete the end-of-day reports. All tills are accounted for, and funds are balanced according to consolidated sales reports. Ensure the facility is clean before closing, and be prepared for the next day's operation.
  • Salary: $14.37 hourly

Cash Cage/Supervisor Customer Service

Army & Air Force Exchange Services (AAFES)
11.2014 - 04.2020
  • Supervises the customer service within assigned departments. Responsible for stocking, pricing, and displaying housekeeping supplies.
  • Customer Service Accountability and training of assigned associates ensure loss prevention procedures are followed and minimize all controllable expenses. Meets or exceeds operational goals. Operates a clean, fully stocked, well-patronized facility. Assists management on daily tasks and ensures completion and follow-up with associates with their duties. Assists customers at the central checkout to resolve issues and concerns. Close out the register and complete the end-of-day process to ensure the facility’s accurate cash handling. Perform daily opening and closing procedures for the facility and prepare associates and facility staff with daily tasks and operational instructions. Perform other duties as may be assigned by department management. Complete all necessary paperwork, including balance sheets, transfer sheets, and discounts, and apply knowledge of interest to practical situations using problem-solving skills—ability to perform basic mathematical operations, including addition, subtraction, multiplication, and division.
  • Salary: $14.42 hourly

Customer Service Representative

Army and Air Force Exchange Service (AAFES)
03.2013 - 01.2015
  • Sell a variety of specialized merchandise to customers using salesmanship and courtesy to meet their needs. Perform functions and may be assigned to more than one selling center or as a rover. Operate a cash register and encourage customers to take advantage of sales on merchandise to maximize their savings while shopping. Actively communicates and promotes the benefits of in-store credit cards.
  • Salary: $9.15 hourly

Role Player

Logistics/SSI Inc.
Fort Irwin, California
10.2009 - 03.2013
  • Under direct orders and supervision by the U.S. Army, assisting units in their training. Duties include role-playing in various scenarios according to missions and tactics, ensuring that warfighters gain experience while deployed. Actors as combatants or villagers create realistic wartime scenarios.
  • Salary: $4,000 monthly.

Education

Business Management -

Lemoore College
Lemoore, CA
05-2026

Skills

  • Customer service
  • Sales techniques
  • Inventory management
  • Team collaboration
  • Project management
  • Relationship building
  • Visual merchandising
  • Pricing strategy
  • Correlation analysis
  • Brand positioning

Timeline

MICRO MARKET ASSOCIATE

Navy Exchange (NEX)
09.2023 - Current

Sales Associate

Navy Exchange (NEX)
10.2020 - Current

Cash Cage/Supervisor Customer Service

Army & Air Force Exchange Services (AAFES)
11.2014 - 04.2020

Customer Service Representative

Army and Air Force Exchange Service (AAFES)
03.2013 - 01.2015

Role Player

Logistics/SSI Inc.
10.2009 - 03.2013

Business Management -

Lemoore College

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