Gabriela Bernal
Sunnyvale,CA
Summary
Highly-motivated treatment coordinator/manager with in-depth knowledge and progressive experience in dental and oral surgery practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Palo Alto Oral& MaxillofacialSurgery
11.2020 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed X-rays to help patients determine best treatments.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Dental Office Manager
Dr.LiyoongLim
05.2016 - 11.2019
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of [Number].
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Front Desk Coordinator
Dr. Narula
05.2015 - 11.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01.2015
Skills
- Dental Assessment Experience
- Recordkeeping
- Knowledge of Dental Insurance
- Bookkeeping
- Exam Room Preparation
- Payment Collection
- Administrative Supervision
- Inventory Management
- Patient Relations
- HIPAA Compliance
- Meeting Preparation
- Patient Care Coordination
- Claims Processing
- Organizational Standards
- Creative Problem-Solving
- Critical Thinking Skills
- Attention to Detail
- Customer Service
- Multitasking Ability
- Goal Setting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Palo Alto Oral& MaxillofacialSurgery
11.2020 - Current
Dental Office Manager
Dr.LiyoongLim
05.2016 - 11.2019
Front Desk Coordinator
Dr. Narula
05.2015 - 11.2016
GED -
Maricopa Community Colleges - Rio Salado Community College
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