Non-Fiction Literature
Gabriela Boada
Teaching Assistant
Simpsonville,SC
Summary
Student-focused Teaching Assistant with experience providing comprehensive classroom support. Successful in coordinating with lead teachers to implement interactive lesson plans, guide creative expression and enable total student development. Quality-driven Lead with background of training and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Teaching Assistant
Primrose Schools
Greenville, SC
08.2021 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Completed daily reports on attendance and disciplinary performance.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
Shift Lead
Ohana's Shave Ice, LLC
Duncan, SC
04.2022 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Enforced company policies and regulations with employees.
Personal Shopper
Shipt
, South Carolina
09.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Picked quality and accurate items for daily customer orders.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Guest Advocate
Target
Simpsonville, SC
06.2017 - 09.2021
- Greeted guests, offered assistance, and answered questions to build rapport and retention.
- Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change. Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other departments.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Closed all registers within the store, taking all of the money into the cash office
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC 08.2014 - 06.2018
Associate of Arts -
Greenville Technical College
Greenville, SC 05.2021 - Current
Skills
Safety processes and procedures
Staff education and training
Guest service
Strong verbal and written communication
Creative problem-solving
Progress reporting
Group and individual instruction
Early childhood education
Student safety
Student assessments
Individual and group instruction
POS systems
Store opening/closing procedures
Stocking and replenishing
Interests
Film Photography
World Travel
Aesthetic Visuals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead
Ohana's Shave Ice, LLC
04.2022 - Current
Personal Shopper
Shipt
09.2021 - Current
Teaching Assistant
Primrose Schools
08.2021 - Current
Associate of Arts -
Greenville Technical College
05.2021 - Current
Guest Advocate
Target
06.2017 - 09.2021
High School Diploma -
Hillcrest High School
08.2014 - 06.2018