Gabriela Braga
Dublin
Summary
Dedicated and hardworking shift leader, grocery clerk, and cashier, with over seven years of customer service experience. Skilled in handling long shifts on my feet, while providing exceptional service, managing inventory, and ensuring accurate transactions. I thrive in fast-paced environments, enjoy engaging with customers, and quickly adapt to new challenges. A punctual and dependable team player with strong attention to detail, multitasking abilities, and a commitment to efficiency. Passionate about delivering excellent customer experiences, and contributing to a productive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader/Cashier/Grocery Stocker/Prep Line Cook
Saddleberk/North Market
Dublin
02.2022 - Current
- Provide friendly and efficient customer service at checkout.
- Handle cash, credit, and mobile payments accurately.
- Oversee shift operations, including delegating tasks, and ensuring team efficiency.
- Resolve customer inquiries and handle escalations in a calm manner.
- Stock and organize shelves according to store standards.
- Assist customers in locating products and answering questions.
- Maintain a clean and organized store environment.
- Unload deliveries, and ensure proper inventory stocking.
- Follow safety and sanitation guidelines for food handling.
- Work collaboratively with team members to complete daily tasks.
- Arrive on time for scheduled shifts, and maintain reliability.
- Stand for long hours, and perform physically demanding tasks, such as lifting and stocking.
Server/hostess
Mellow Mushroom
New Albany
01.2021 - 02.2022
- Greet guests warmly, and introduce the menu.
- Take food and drink orders accurately, and efficiently.
- Deliver food and beverages in a timely manner.
- Check on guests to ensure satisfaction, and address any issues.
- Process payments, and handle cash or credit transactions.
- Maintain cleanliness and organization in the dining area.
- Follow all health and safety regulations.
- Handle customer complaints professionally.
- Greet guests upon arrival with a friendly and welcoming attitude.
- Manage the seating chart, and efficiently assign tables.
- Keep track of reservations and walk-in guests.
- Answer phone calls, and assist with inquiries or reservations.
- Assist in maintaining cleanliness in the front entrance, and waiting area.
- Provide guests with menus, and inform them of wait times.
- Assist in special requests, such as seating preferences, or accommodations.
- Maintain a professional appearance and demeanor at all times.
- Communicate effectively with team members to ensure excellent service.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06-2018
Some College (No Degree) - Marine Biology
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Strong interpersonal skills
- Goal-Oriented Mindset
- Reliable Attendance
- Consistent Timeliness
- Enthusiasm for acquiring new skills
- Genuine and warm presence
- Self-assured
- Extroverted and approachable
- Dedicated, team-oriented worker
- Self-sufficient
- Strong stamina for extended periods of walking, standing, and engaging with guests
- Energetic and physically active, able to thrive in a fast-paced environment
Accomplishments
- Barbara James Award for volunteer community service achievement
Certification
- Serve Safe
References
Jenna Judy
AGM/ Sous Chef
(614) 483-2218
Austin Smith
GM/ Executive Chef
(614) 634-3731
Timeline
Shift Leader/Cashier/Grocery Stocker/Prep Line Cook
Saddleberk/North Market
02.2022 - Current
Server/hostess
Mellow Mushroom
01.2021 - 02.2022
High School Diploma -
Los Fresnos High School
Some College (No Degree) - Marine Biology
The University of Texas Rio Grande Valley